Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I have a guest wanting to book for approximately 6 weeks however they want to pay for 2 weeks upfront then weekly from there on in. Is this possible? Latest reply by Frances3408

Airbnb should not allow unsanitary bookings and should be refundable regardless of the host decision. with diseases like covid19 and monkey pox there’s no justification in false advertisement of sanitary conditions  roaches were an unexpected guestI’ve ne... Latest reply by Marie8425

Hello! My name is Serghei Solomatin. I’m a happy Airbnb customer for more than 5 years. The problem is I haven’t received the refund on the card from the cancellation of booking to Catania from 26th of September until 27th of October. The card I payed the... Latest reply by Elisa

Hi I’m a host in Hawaii. A year ago a full refund was processed to a guest that was not supposed to be refunded. This guest stay at my air bnb from 9/26 - 10/4/2023.A month later air bnb processed a full refund to he guest.. I have been fighting trying to... Latest reply by Elisa

Recently a guest have us a bad rating 1.star.for.cleanliness. we disagree with it 100% and we believe it is completely a false and intentional review.Airbnb sent an email to us saying we have to maintain cleanliness otherwise listing may be suspended. Ca... Latest reply by Elisa

PLEASE HELP I have been a great guest. i have never did anything wrong. ever. and all of the sudden i got blocked. my profile doesn't work and i can't send messages. i can't reply. i planned the trip with my mom to another country. i booked the flats. a... Latest reply by Paula

Hello, I am a longtime Airbnb host and travelling as a guest for the first time in a while.Unfortunately our Airbnb turned out to have huge construction site right outside. I’m talking jack hammers and diggers right outside our bedroom window with noise w... Latest reply by Elisa

We booked an Airbnb in London, when finally arriving and checking in the host tells us that we need to go to the concierge desk to get a key. Plus tells me to say my name is Vejiha their friend….because Airbnb is not permitted there. At this point it’s pa... Latest reply by Paula

What happened to the days when you could book atop the guest who has already left a day before their departure? This isn’t Star Trek. Seems I can no longer do this. Latest reply by Bhumika

We had a booking from a family from overseas for 2 weeks in high season, which they made about 6 months in advance. Five days before their due arrival date they cancelled out totally, citing work commitments. This left us with no bookings for our listing ... Latest reply by Vincent-and-Martina-0