Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi All, Bookings seem to have come to a stop for for over 3 months now. The listing says its active but can find it anywhere when search for it on the website. HAs anybody experience this before and what was the solution please... Latest reply by Marie8425

I was excited to read retaliatory reviews are being removed. And about time! It's so ridiculous to allow those scam reviews to affect our ratings thus our businesses. So I sent a message asking to have one of mine removed. ( Yes I have many!) So I started... Latest reply by Regina1106

I've attempted adding a payout method several times. Each time I attempt to add a payout method it locks my account and tells me that it needs to verify me. After some time, my account is unblocked and I get an email stating this, but my account still has... Latest reply by Paula

I had someone book my guesthouse on short notice. That happens here and there so that wasn’t a red flag for me. He had one review. Not a bad one, just some damage to a wall but they quickly offered to pay for damages and notified the host immediately. Any... Latest reply by Marie8425

Please can I get advice on guest charges. I have 2 rooms but if they book as 2 people and want separate rooms it only charges for one room. I don't want to charge per person as the cost is the same if two people book the double and it works correctly if 3... Latest reply by Paula

Hi, when i tap on menu there is no listing option?? Im doing this on my phone app. Latest reply by Joan2709

Looking forward to provide guests with the best experience in the Middle East Latest reply by Ana7

I have not listed our house as suitable for children because there are steep stairs to two of the bedrooms, we have not child proofed anything and there are not a lot of toys to play with. Would you say that's correct? On the other hand we do provide 1 b... Latest reply by Sara10285

Please: why are my messages I am sending on AIRBNB in black background. I have tried to change my computer settings but nothing is working. Suggestions please. Latest reply by Leo4372

For the lucky 13th in the Tip of the Week series, I thought I would share this tip on asking guests to tidy up before they leave.This was shared by @Sheila646 on a topic where Hosts discussed whether or not guests should pick up before they check out. ... Latest reply by Hosting-Co-0