Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

I am currently having a major problem with a guest who has been spreading lies to our staff. After an investigation by Airbnb, I now have to fire my loyal staff who have been working for us for 15 years. Airbnb can find 100 reviews from guests that our st... Latest reply by Rebecca

Hi! I tried booking a property in airbnb on 7th Feb 2024. However the money is deducted from my account but nothing is reflecting in my booking section. Please help. I need my refund. Latest reply by Rebecca

Hi, I have a studio apartment in central Riga, looking for a co-host to help with cleaning, change bed linen and replace soap/toilet paper etc. Latest reply by Rebecca

Hei, Jeg kan ikke sende meldingene til gjesten Hey, I cannot send the messages to the guest Google translation added by OCM Latest reply by Rebecca

It’s been too quiet lately from guests looking for an economical accommodation How about your experience during slow times?We are considering to offer experiences. Any suggestions on that front? peace out!John and Bren Latest reply by Rebecca

I am currently on the hunt for a house for spring break. My dates would be March 15th through the 19th. There will be at least 5 guests. The ages consist of 23,24,21. We have rented 2 houses before in Santa Rosa and never got a complaint on how we left th... Latest reply by Kia272

We receive a lot of requests for small gatherings such as birthdays, bridal showers and baby showers, but have never accepted one. What do other hosts do? If they are requesting a small gathering of 15 people or so for a low key lunch, do others here acce... Latest reply by Narelle28

My cleaner has asked us to ask guests to strip the beds before they check out. Does this seem reasonable? I know it would make cleaning easier, but I worry that guests may think it’s too much to ask. What do other hosts think? Thank you! Latest reply by Margaret1088

My account ont he desktop shows everything up to date but the app on the iphone does not show new messages and a trip I booked on desktop... I have deleted the app, reinstalled, several times and still not resolve. Please assist. Thanks. Latest reply by Joan2709

I am very upset with airbnb again!! I am losing money, loosing rates, losing clients now! Airbnb starts to charge me from 8/02/24 15% service fee... I Was not ready to this, as it was always an option to have shared service of 3%I got a booking on9/02/... Latest reply by Joan2709