Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

My guest showed up at 3 today when my listing clearly shows 4 after reviewing the automated message i discovered that it said 3pm. Anyone had this happened to them? Latest reply by Danny627

Airbnb is a fraudster and thief. they take money for renting unverified apartments, and if someone complains, they do everything to confuse the matter until check-out time. They rented me a ruined , a dirty apartment with no normal living conditions, they...

Hello,I am in need of somebody to clean my home between Airbnb stays in one week. My neighbour who normally cleans and turns over the apartment is not available. Does anybody in Copenhagen have a cleaner that would be able to help for at least one cleanin... Latest reply by Rebecca

I’ve tried 4 times to book and each time all I’m getting is a “One moment, please” is there a problem with the app? Latest reply by Rebecca

The pioneer payment method is not sending a code so that i can continue filling the details nor giving me options other than a physical card. Any suggestions? Latest reply by Dania128

My current guest has reached out stating they have a family emergency and after staying one night as much as they love it, they have to leave. They have asked if I would consider a refund.What is the process for this as I’ve already received my payout an... Latest reply by Mary1523

Hello Airbnb community. My Airbnb superhost account was suddenly and inexplicably suspended. On Saturday night, 9/17, guests at one of my Airbnb's threw a party. We contacted them, spoke on the phone, and they informed us they were having a birthday ... Latest reply by Elaine-and-Greg0

Dear colleagues, I need opinions on a very unpleasant fact that is happening right now.I recently received a guest who created problems from the moment he arrived (did not accept that I had check-in time), and culminated in his expulsion for bringing a pr... Latest reply by Simon3615

Trying to leave a review for my recent stay but all I get is the above error. I see this has been a problem since at least 2016 looking back at historical posts in this community. Latest reply by Jennifer4754

Anyone have experience/success for Airbnb to refund part of your stay due to a ghosted booking/check in nightmare? Here's what happened. My family (2 adults/2 kids/1 dog) booked an Airbnb a few months back for 3 weeks in the DC area starting June 17th. ...