Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Hubby and I were in London to move my daughter back to Scotland. We booked an Airbnb close by so we could set off early the following day. An hour before check in (3pm), I received a Whatsapp saying that there was a "maintenance issue" and we would to be ... Latest reply by Fiona904

I am contacting this department for an update on an escalation request I filed for reservation code **. ] **[Sensitive information removed in line with the Community Center Guidelines] Latest reply by Rebecca

I rarely ever post to online forums. On the Airbnb Community Forum, I've posted maybe twice. This last time, I had an unpleasant experience, where a member bullied me. Under the guise of providing an answer to the question I could not answered from goo... Latest reply by Mike-And-Jane0

Hello I am Anna McDougall I have AirBNB house located in West Hobart I am wonder why I am no client for the last 4 month I wonder if I am still on listing in Airbnb. Latest reply by Danlee1

I am booking multiple locations in another country for my honeymoon and it stopped letting me request locations because I reached my 'access quota'. It says to contact airbnb support but I'm not seeing any way to do that. Latest reply by Bhumika

Hi, I'm currently staying in an Airbnb. The reservation started on Jan 24 and ends on Mar 15. Today is Feb 4, and I have been trying since Jan 31 to move the checkout date to Mar 2 from Mar 15. When I attempt to do this, the website (and app) report that ... Latest reply by Nicoli36

I purchased "6" $1000 Airbnb Gift Cards to pay for $6000 stay in Switzerland. During payment, 5 of the 6 Gift Cards were processed, but error processing the 6th gift card. I was advised the processing error was due to a daily limit (NOT POSTED ANYWHER...

Customer stayed with us, did a chargeback, the money was taken out of our account and returned to the customer. They shut down the credit card and shutoff the phone attached to the account. Has this happened to anyone, and what can I do to stop this from ... Latest reply by Mike-And-Jane0

does any one know the proper way to credit a guest for one of her two "nightly fees?" I told her I would credit her one of her two nights i wrote that i would credit a "nightly fee" but now I am wondering about occupancy tax and service fees paid to air b... Latest reply by Rebecca

A guest wants to cancel a reservation due to family issues. Whilst I have agreed for him to do this, our current set up policy is strict which means he will lose 50% deposit. How do we successfully allow him to leave the reservation without the penalty co... Latest reply by Rebecca