Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hello Everyone, I'm a professional photographer with over 5 years of experience in the hospitality space. I've worked with some of the top hotels in the world and now I'm looking to collaborate with some Airbnb properties! I'll be launching a YouTube chan... Latest reply by Youssef277

I have a challenge with a review left by a guest. The review states as follows “ProsSimilar to pictureVery responsive and nice hostConsThe compound is rundown and shouldve been included in the pictures so that i could make a decisionWeird smell” Now my c... Latest reply by Mike-And-Jane0

Hello! I am a host located in Portland, Oregon. We have our first inquiry asking us about our 4 person maximum for our home. The guests have booked but now another relative is considering coming with them. They reached our very nicely to see how strict w... Latest reply by Helen3

Recently I have been working through several Support cases with Airbnb and I have a BIG complaint about these cases, them sending messages at all hours and expecting responses in 1-2 hours under threat of closing a case?! Clearly they have employees worki... Latest reply by Linda4515

I'd like to change my cancellation policty to strict from moderate, but I'm worried it will chase away potential bookings. Has that been anyone else's experience? My inclination is that if they are actually serious about booking to begin with, it won't ... Latest reply by Mark-And-Dani1

I am Canadian and would like to hear how other hosts have dealt with the issue of hosting people from other countries that are threatening to invade or harm your country. I do recognize that not every citizen of an invading country will be a supporter of ...

Received a reservation request with some questions first from a new 2025 created profile, and when I responded to those, received this message, which made me immediately alert and I declined and reported them. Please be careful with any links sent in any ... Latest reply by Rex0

We're a SuperHost and have done well since we first put the property up a year ago. But in October, things slowed down dramatically and now they've stopped altogether. I changed photos, the headline and pricing and still nothing. I'm wondering what els... Latest reply by W-M-4

Hi all, I've been part of the airbnb community as a host for the past 9 months and so far most of our guests have been great with the exception of one last couple.They book booked their vacation about 6 weeks in advance, and upon booking I send all my gue... Latest reply by Alex

I've had my listing for over a month now and have not had any bookings. When I looked my listing up it is on the 5th page so its not visible .. how can I be seen? Any suggestions are welcome Latest reply by Brenda1727