Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

I recently had a guest cancel their trip last minute, and as such they didn't get a refund. We mutually agreed to honor their credit for a future booking, which we're trying to coordinate now. Anyone have experience or advice on how to make a new reservat... Latest reply by Rebecca

I had a booking for a few months for 5 nights at a good rate. Guest cancels today (same day of check in), 8pm. He seems perfectly fine with it. Doesn't ask for a refund. Doesn't get one. 10 minutes later I get a request for same day check in (tonight) by... Latest reply by Shelley159

Hello Airbnb community ,Can anyone advise me how to get support ?I spent hours infront of my computer just to get robotic copy paste messages. Latest reply by Bhumika

I have filed two claims, submitted an estimate and pictures and have been denied twice with no explanation. Numerous calls to your call center number have been unproductive. I am told I can not personally contact anyone, they will email me. I have not... Latest reply by Julie-K-0

I have made a reservation in February 2024 for a place in Japan in October 2024. All had been confirmed. Today I got the following message inside AirBnb from the host. Dear guest!There was an error when checking your payment method! In such cases we req... Latest reply by Bhumika

I have made seven phone calls and still have not heard from the specialist team and have no way to contact them. This is no way to run a business. I pay fees for 4 years. You tout this big insurance coverage of $3 million dollars yet you can't even talk t... Latest reply by Julie-K-0

I had a guest for 3 nights who left the first morning at 6 am because she said the fridge wasn’t cold enough.. fridge is 2 years old, a major brand, never had any issues. She did not cancel and did not give the chance for me to look at the fridge and res... Latest reply by Linda3182

We recently looked at our credit card account and saw a fraud transaction of Euro 660 being done by the unknown since we didn't book anything on AirBnb recently. Moreover, we can't see any bookings in our app, which clearly suggests that this platform is ... Latest reply by Shelley159

Hello to everyone, and all of you who are awesome hosts Kudos to you, you know who you are. On that note, I really wish Airbnb allowed for rating the reservation process and not only the stay. Many hosts (even Super hosts) cancel you with no disregard of ... Latest reply by Shelley159

Hi, I’m looking for a reliable dependable trustworthy cleaner for my Airbnb in Houston Texas. It is a two bedroom 2 1/2 bath duplex Latest reply by Rebecca