Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

So I have a guest who booked with us for next week for 4 days. We host an apartment in our home. Last night, I got an email asking us if we would get candles for them because it was her friend's birthday. I asked for clarification, partially because there... Latest reply by Pat6671

I spend hours searching for the right resort property-- only to find Plaid force me to change passwords on 2 bank accounts, logging in both times through this company that has settled a $58 million dollar class action lawsuit for misusing private banking ... Latest reply by Grace1260

Hi everyone. I have recently had an awful experience with a stay which was infested with bed bugs. I was originally told by the host they didn’t look like bugs which they clearly were. I was told by Airbnb to immediately leave the property and to see medi... Latest reply by Helen3

Please share insight on a totally new Airbnb listing that I have booked that’s also listed for sale on a real estate site? I’m pretty new with Airbnb. All posted images exactly same on both sites. I’m pretty new with airbnb. Any advice will be appreciat... Latest reply by Sa18

I am staying in Spain soon and have been asked by my host to upload my personal information (as required by Spanish law), such as my passport number, to a website called 'ICNEA'. Does anyone have experience using this website, and is it safe? Latest reply by Sebastião21

Hello, this is Alex. I host in airbnb and joined this group to gain some knowledge and connect with professionals. I started in Jan 2024 and its been lots of fun also id like to take it to the next level and learn the inside outs of the business. Question... Latest reply by Akash-Alex0

hi - i just thought i posted this but it's not showing up, so i'll post again. My last 3 guests have all used excessive perfume, to the point that our bedrooms need to be fully aired out for several hours + deep cleaned before we can re-habitate our spa... Latest reply by Arif193

Hi. The owner of the property that I host has recently decided to sell the property. The new owners are not going to put the property on Airbnb. How do I cancel all reservations without losing my Superhost status? Latest reply by Cheri354

My old phone number was registered in my account.Somebody who got my old phone number logged in my account and hijacked my account.Is there anyway to get back my account ? Latest reply by Kazutomo0

With 11 listings, that's 11 TV's to constantly have to log people out of their streaming programs. It's a time consuming pain! I stumbled across Guest Mode hidden way down in a sub menu. This is a game changer for us! I know it sounds like a little th... Latest reply by Kathleane0