Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Since the August update on iPhone, the Airbnb calendar does not work properly. I am a Superhost and use my phone all day to book and change prices and respond to guests. When I click on a date, in calendar, it changes to black circle . And then nothing. I... Latest reply by Duany-and-Esteban0

Hi. I’m new to hosting—only two months in and have had four guests. The last guest damaged some items. I dealt with it through the resolution process, the guest denied the damage and declined to pay so I submitted the claim to Airbnb. Then the guest reque... Latest reply by Kristy284

Hello, My partner and her friend are travelling to Greece later this year. The host has asked for all of our passport #'s so she can "report it to the government and pay the proper taxes." Can anyone pipe in on this? If you can provide a link to document... Latest reply by Elena4354

Hi, I have a renter coming in on July 1 for six weeks. Since this is considered a long term stay, I noticed the cancellation policy term changed to: Long-Term Stay: Firm If this renter cancels between June 1 and July 1, what does the renter pay? Thanks f... Latest reply by Helen3

I wanted to get your opinion on this situation, I am an Airbnb owner myself. Some really good cleaners work for me. I have a three bedroom house, four beds and two bathrooms. I pay my cleaner $150 per clean. She checks the BBQ, cleans it if it needs i... Latest reply by Marie8425

My airbnb that I had reserved in Brisbane for the 10th August 2024 had a double booking. A manager answered the intercom and helped me to go to a spare room at the hostess's apartment. However there was no lock on the door and no towel on the bed. My host... Latest reply by Mike-And-Jane0

Hello, I need your help.Certain 2025 dates in our calendars are manually blocked by us (for own holidays). When we try to make them available again (because we decided finally not to go in our property during these initial dates), Airbnb says that it is n... Latest reply by Magaly-Et-Jean-Christophe0

why can't i create a new experience to host at my airbnb ? is this possible . i don't see it as an option... Latest reply by Natalia1647

Hi, this was our first trip using airbnb and wasn't the best experience. We stayed 6 nights at a house near Tirana. We got into the property okay and everything was more or less as described. But on the second day the water was not working at all so we co... Latest reply by Lorina14

Hey guys - is there a phone number to call for support? Where do i go to log a ticket for Airbnb to investigate a missing paymen? My bank info is correct in the system and it shows that payment has been sent, but nothing is coming through to the account... Latest reply by Lorina14