Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I regularly received inquiries from scammers, most of whom tried to move the conversation off the Airbnb message platform. I did not attempt to communicate with them through any other means besides Airbnb messages; however, I wonder what scammers can actu... Latest reply by Eric-Shi0

I’ve reported a review given by someone who booked on behalf of his wife. Airbnb responded by saying “review disputes are based solely on the content of the review which pertains to the users experience (Host or guest) and not how the reservation was made... Latest reply by Robin1421

My situation is that I stayed at a supposedly "luxury apartment" where the furniture was worn out, the beds in bad shape, towels with holes, everything you see on the ad is deceitful because this host is using old pictures. The pictures here depict the re... Latest reply by Carlos6243

I have just started hosting and am expecting my first guest on Monday but someone else just auto-booked the double room for December with their wife and 2 year old child. I'm not really sure whether the apartment is suitable for young children but I w... Latest reply by Preston84

I own an Airbnb in a town in regional South Australia. This is the very first time I have been scammed by anyone on Airbnb. I got off pretty lightly, and it will never happen again.Recently I received a request for 2 nights accommodation from a new guest ... Latest reply by Patricia2526

Just recently had a guest booked our spare bedroom. They were a homeless couple. Had a ton of stuff with them that filled our parking spot of our house. Was insistent in bringing it all in. They had a foul odour. Clothes were ripped up. We denied them and... Latest reply by Joan2709

Let me see if we got this right... We can set a fee for guests we feel comfortable accommodating beyond listing capacity. Then we can sent a trip change request for them to pay the fee. However, guests can decline this change to keep the reservation the s... Latest reply by Joan2709

Hi all I'm from UK Oxford. 2 years now our neighbour house (semmi detached house) is a guest house. No-one asked us if we agree next door to be a guest house. We tried to live with it but can't handle it anymore. Couple of months ago I wrote a letter to l... Latest reply by Joan2709

I'm having a lot of issues with scheduled messages. I have several templates which I send to guests (check-in info, check-out info, feedback request...) and I tried to use the scheduling feature once I discovered it only to find out that the scheduled mes... Latest reply by Andrea6232

I read on Reddit that the Guest Favorite badge only applies to properties that got 5 stars overall and 5 stars in cleanliness on their last 5 reviews. This is nowhere in the "articles" / robotic responses support will send you, or from support over the p... Latest reply by Radek25