Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Dear Superhosts,I would like to ask you how I should handle a case like the one we had in the future. We hosted a guest who, as the days went by, began to turn the rest of the guests against us, looking for any reason to generate conflicts. Obviously at t...

We just had our 2nd guest come and go after 3 nights in our guest house (which is not on our home property). We have a 'No Pet' rule as we are sensitive to those having allergies. I was not able to meet our guest when she checked in/out. We also had so ... Latest reply by Ethan582

10 years as a guest with stays over 4 continents, just completed an AirBnB holiday sandwich (3 back-to-back bookings) where the filling was sadly rotten to the core! I've not had a single issue with a booking before and as a guest I've always left and rec... Latest reply by Elke95

Hey, So I have a neighbour who has made it her mission to shut down my airbnb. She is constantly lying about parties and about guests who are causing disruptions. Everytime she sends a complaint, my airbnb gets suspended until a formal investigation is m... Latest reply by Lorina14

Hi,i notice bedbugs and I have bites all over my body. I would like to cancel the upcoming days and get refund. sinc Hannes Veltman Latest reply by Helen3

I have a strict cancellation policy and guests have to request to book.I reach out to guests usually within an hour of booking to check everything is as expected.I had a guest book on the 21st and within minutes I discovered that they had booked the wrong... Latest reply by Andrea7124

Airbnb locked my account after first saying it was because I was under twenty five and couldn’t book certain listings… fine. Then they send me a list of bookings that I can book , though now it’s my payment method they need to verify. Then I use an altern... Latest reply by Nathon90

Hi, I’m looking to work as an airbnb co host.I can work remotely or locally in Houston TX area.I can help to manage bookings, messaging or providing supports to guests as needed. Thanks,Darlene Latest reply by Darlene257

We own some of our offers and lease others. We have a blended strategy and have found great success with Airbnb. However, recent crackdowns have caused us to have to alter our offerings. This is business, it happens. While we’ve given ample time to affect... Latest reply by Rebecca

I was overcharged $140. On my payment page, I confirmed a TOTAL payment of $772. This total included a service charge, cleaning fee, and taxes. My bank was then charged $912. In the time my payment was processing, Airbnb changed the nightly pricing of my ... Latest reply by Rebecca