Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hello. I attempted to reserve two properties in Williamsburg, VA. Both hosts came back to say the calendar was not correct and the spaces were rented. Yet I see the properties listed but at higher prices now. I’m trying to understand. Who sets the prices? Latest reply by Alex

We have a couple staying with us . They booked with us from the 30th of Dec. until the 10th March. They want to shorten their stay and stay unitl feb' 26th .I am guessing they want a refund. They already benefitted from weekly and montly discounts ... Latest reply by Debra300

Hello, I am currently looking for a house to rent in Amsterdam and I had this exchange with a potential landlord :"You seem to be a very nice person and I can assure you that we will not have any problems.I will try explaining the process step by step how... Latest reply by Alex

The message content is in quotes. "My fiancé is here for business. We love your place and will soon be joining him with our daughter and family, but we have a few questions.":Is there laundry in the home? On the pictures, I can't see it.""Are roads OK t... Latest reply by Anthony2233

Hello more-experienced-hosts, A friend is trying to book my place. He showed me what it looks like on his end when he tried to finalize the booking in the app. He was presented with 2 payment options: "Pay now" or "pay some now and the rest later" (those... Latest reply by Debra300

Hi All, Someone asked about booking my listing and we talked and I pre-approved. They then provided me their contact info to talk outside of the platform. Airbnb said I need to report them and decline the request. Which I did. However, for next time, I w... Latest reply by Lorina14

Can domeone help me please Latest reply by Emilie

I'd like to retrieve previous bookings under a pervious name now that I am a host. Can I do that? Latest reply by Helen3

I have been trying, since 23 December 2024 to rectify a payment due to me of $6,500AUD. I have contacted Airbnb on numerous occasions but for some unknown reason, and despite telling me someone is looking into it, Airbnb is refusing to assist me. My bank ... Latest reply by Emilie

I have received a few inquiries recently and when I hit the pre-approval button the price changes significantly upward. Also the spot where it shows "potential earnings" (before I hit the pre=approve button) is higher than my total nightly rate plus clea... Latest reply by Andrew3365