Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hello, I have a short term rental on the Kanawha River. In my listing I mention that guests may fish from the dock which is attached to a steep embankment. Last night the guests checked in about 10:40 pm and messaged angry that the grass hadn't been cut a... Latest reply by Aqsa4

Our family have been staying at a beautiful AirBNB while our daughter plays in a softball tournament. Our host has been very helpful to work with, however this is a 6 night stay and when we arrived the air conditioner was not properly working. Our host ex... Latest reply by Zheng49

Does anyone know how long the listing warnings / needs attention stays on your account? No one in the company can answer this question. Latest reply by Rebecca

I am seeking a place FOR family reunion banquet night. We like to have a Hawaii lau theme. The time 5-11pm ..out door space with access to kitchen for our catering service. Latest reply by Rebecca

The following I posted in "Support with your bookings" last night. 0 replies for a subject I did think would raise a response or two. As post pre-word: I heard from my (intended guest) since I wrote this. I had described to them my "rubber stamp" co... Latest reply by Rebecca

I had guests check in and spend one night. They got a discount for no cancellation. After the first night I got a message saying the ladder to the loft was too slippery for his wife to feel comfortable climbing in her socks so they spent the night on the... Latest reply by Kia272

I need some help here... Our AirBnB Property is strict no pets, a studio downstairs from the main house. We had a guest check into the unit that claim they have a service dog prior to arriving. We agreed as you cannot refuse a true service animal. After t... Latest reply by Stu26200

Hello! This is A from Cairo, Egypt. I'm a new host and my first guest experience has been stressful mainly due to their abuse of expensive electricity with the A/C switched running what seems to be 24/7 and lights turned on at all times. They're checking ... Latest reply by Amira326

My app had Chinese writing on the app icon. When I opened it it asked me to sign a new disclosure agreement which would allow my information to be shared with China. I deleted the app from my phone. What else should I do? Latest reply by Ed333

I live in an area where we have lots of company's coming in for work and someone will book a place for someone else or a group of people. Per AirBnB you can not book for another guest unless you are staying in the property as well... UNLESS it is a busine... Latest reply by Jenifer97