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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Wondering what airbnb policy is regarding reviews from third party bookings. I had an issue with a guest who booked, and had her family stay. We found out later that she wasn’t part of the group that stayed. She gave a very unfair review and I’m wondering... Latest reply by Bhumika

Hello everyone! Happy Sunday! I'm a new host and wondering if anyone has any advice about what I should do? I have a booking and had really wonderful contact with the guest, who had made this reservation about 2 months in advance. We had been messaging tw... Latest reply by Bhumika

Issue has been resolved. Thank you! Latest reply by Bhumika

Hi, all - I am thankful for the opportunity to put this sticky question out there for feedback.A guest suddenly wants to cancel an upcoming 45-day reservation at the beginning of August. The reservation was made five months ago at the beginning of Februar... Latest reply by Scott1282

Does anybody else have a problem with getting Airbnb to remove retaliatory reviews? We has a guest leave a one star after cancelling their reservation and I decided to uphold the cancellation policy. Even in the review she wrote this is why she is giving ... Latest reply by Brittany533

I had a guest complain that a glass-topped table on our porch was "dirty." We are in the middle of winter and though I wipe off the surfaces on the porch between every guest (or every other depending) snow, rain, and dirt can blow onto them. It is an outd... Latest reply by Dahlia27

Has anyone ever dealt with guests leaving their unit in their underwear? Latest reply by Brittany533

Hi! I added gift cards to my account totaling $2,950 to book a stay. I'm trying to book a stay but keep getting "Something went wrong! Please contact customer support for assistance". AirBnB has claimed that I cannot book private stays only hotels, I try ... Latest reply by Helen3

This profile is a fraud. She asked multiple of her friends to pay for stays and write reviews without actually staying. She then paid them back outside Airbnb to generate leads. In the U.S., she stole credit cards and was sued multiple times in court and... Latest reply by Helen3

I just read an email from Airbnb about the policy regarding animals. After having my last guest sneak in a pet - he claimed was an emotional support animal without documentation and then admitted it was not an emotional support animal. He was a former... Latest reply by Craig912