Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi all, I hope this will get some attention because I really have problems every time a company makes a booking. It’s really frustrating because the person who book from a company does not pass on house rules to their employees, rendering the employees wh... Latest reply by Kitty-and-Creek0

why can't i easily share my favorites? Seems like an easy ask! Latest reply by Rebecca

My custom short-term promotions options disappeared out of nowhere today and CS just send me to the next person without solving anything. I don't have a third party app nor a manager or those things... It's driving me nuts anyone had this issue before? Latest reply by Rebecca

Hi, appreciate if anyone can shed some light on this. When you have a booking made and confirmed several months earlier, and the guest later changes the number of guests coming, but not the dates or nights of stay, does this automatically give them any n... Latest reply by Debra300

This is easily the worst customer service I have ever encountered. I have been waiting for over 20 hours now, and still counting for someone on a specialized team to help me with rebooking a listing that I was previously looking at, but with no help with ... Latest reply by Deb216

Thank you but I would like to have help for booking now I don’t have booking so far Latest reply by Alicia753

I am a new host to airbnb and I have a beautiful home that I am renting out. I live there alone and i'm renting to make extra cash and I love hosting people. Most people that have visited me love my home and I love having people visit but I still live the... Latest reply by Alex1485

I tried searching for vacation lodging by Superhost today only to find out that the option has been removed!! This is awful and outrageous. The Superhost designation is what made me feel safe and secure in booking through Air BnB. Without this level of co... Latest reply by Verity40

where it’s says property type it only gives me the option to put entire house.is there anyway I can customize it and say entire basement or lower above the house. I also have it in my description. It is the lower part of the house, but people tend not to ... Latest reply by Joan2709

I have been receiving emails by @Airbnb.pro titled "(my name)You have a complaint". The e-mail purports that recently they had received a complaint regarding the cleanliness of a property listed on our platform. Since I have not rented since last year, I ... Latest reply by Till-and-Jutta0