Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Can i (primary guest) share messages received from HOst with my secondary guests? As we arrive on different days. Latest reply by Rebecca

I have to say that I am very disappointed with the quality of support on airbnb. I have been a super host for 8 years and many hosts understand how hard you have to work to keep the high ratings. In the past 6 months whenever I have a had a problem with a... Latest reply by Rebecca

Hi guys. I am not sure if I am in the right department but I have a situation and I am looking for some thoughts... I have a very unresponsive guest (reads the messages). I've gotten 2-3 packages delivered and he quickly has brought them in. I contacted ... Latest reply by Sheila838

Hey hosts! First time posting here. Hoping to get some advice. We find hosting one nighters to be a bit of a hassle as they tend to leave the place messier than long termers and showing up late, failing to read posted rules. Is this common? Any advice? ... Latest reply by Brienne5

Hi,i had 3 listings and one of the listing one local guest threw a open party inviting hundred of teenagers to my house. i was able to see it in my external cameras when hundreds of people start entering the house. There were tons of damage to the house a... Latest reply by Myrna78

Hi everyone. I recently had a guest that was unhappy with their stay, never told me about the problems to which I had already designed my space to have solutions for and then gave me a 2 star review. I may now lose my superhost status but oh well. I've si... Latest reply by Anastasia271

We had guests arrive to find one of our mini splits had leaked water over our living room couch. This is a very small condo. The couch is one of the only comfortable pieces of furniture in our very small living room. The guest notified me right away. W... Latest reply by Shari298

Hi, This is Tabassum ** from Pakistan, I have uploaded a listing on Air BnB for a couple of months but recieved only one booking (even after discount and promotions). Are all hosts having same kind of problem? Are there any suggestions or guidelines that ... Latest reply by Maida26

Hi everyone! I'm trying to understand and find an answer as to why I was charged an incredible additional amount for changing a reservation by 1 day. Same number of nights but checking in one day later. I had to do this on 2 separate reservations due to ... Latest reply by Bhumika

It's my first time going to Bali Indonesia with a family of 4. I saw a cheap listing, but wasn't sure if this was legit or not. As its for a 2 bedroom for $40 a night. Seems like a steal when compared to hotels that go for $100-200 a night in the area. I'... Latest reply by Bhumika