Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

Hi Airbnb Team, I have not received any request from AIRBNB after COVID.Please let me know what is the issue, will try to resolve it. Latest reply by Rebecca

Hi there, I stayed at an airbnb in Oceanside,CA a week ago. They had a small garage located in the backyard facing a back alley. We tried to park our car in it and it did not fit. After that we accidentally left the garage open for 3 days as we never used... Latest reply by Rebecca

Bank transaction shows successful but booking failed. Airbnb says check with bank and bank cc saying transaction made successful and check with airbnb. I shared transaction id to airbnb but not getting proper reply from cc. Latest reply by Rebecca

Hi! I had a guest cancel a reservation. I wanted to confirm that their cancellation, won’t affect my Superhost status. Her reservation wasn’t until March so she still had free cancellation. Just wanted to make sure my Superhost won’t be penalized for that... Latest reply by Alicia753

Hello,My wife & I with our 2 boys (age 8 & 10) are looking for a short term rental property from 3rd wk March for 3 months whilst our property is under renovation.Looking to spend no more than £1,200/month preferably. Non-smokers, no pets, we are very ti... Latest reply by Paula

We have guests staying right nos in our beautiful basement apartment. These women stayed 3 nights and leave tomorrow. They seem to have disregarded our policies for no drugs or pets. They brought a loudly meowing cat and are smoking something horrible tha... Latest reply by Paula

Hi! I hold a passport from Afghanistan but I live in Sweden and have a residence permit. I need an invitation letter for tourist purposes. Could you please suggest any company that can issue a tourist invitation letter? I could not find any company. Regar... Latest reply by Helen3

In the past week, I just experienced 3 TIMES of "awaiting payment" abuses and my booking slots were forced to be unavailable in 72 hours (3 x 24 hours). As a new host, I can feel like there're more and more guests on Airbnb know the bug of this platform, ... Latest reply by Bhumika

Hello! Writing to see if we can get Airbnb to give hosts more support when guests break house rules. We have repeatedly dealt with the same annoying issue- guests will book our property for a small group, and then bring in extra guests, which they refuse ... Latest reply by Nikki4

Hello everyone, I recently had a guest who left me a one-star review because I caught his attention for having very loud music late at night. So Airbnb decided to remove my ad. I explained the reason for the poor rating and they still decided that it was ... Latest reply by Mustaq5