Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi, I’ve got a couple staying at the moment and it was booked by her daughter. I went to change the towels mid stay and came home with the used ones. They are covered in hair dye so I’ve asked for reimbursement for new towels. I’ve been polite and include... Latest reply by Rebecca

Hello, Based in Fingal north Dublin.... I'm in year 2 of running our Airbnb during peak season summertime only. We improved our property with a nice outdoor pergola and seating area and better pictures and so on. But bookings seem slow. We have even lower... Latest reply by Rebecca

Airbnb canceled my apartment due to a host issue. I have in writing from Airbnb that I will receive a refund. I have been waiting for about 40 days, for the refund. I see an initiation for a refund on May 16, and it is not being processed. I have called c... Latest reply by Kristin1801

If my single accommodation allows two adults, up to what age child is allowed ? Latest reply by Zheng49

We stayed at a Vacasa property in Gulf Shores, Mandevilla at Martinique, in May. The house was plenty comfortable and we had a good time. We did have some issues. The fridge didn't cool or make ice. We had to keep all our perishables in the wine cooler an... Latest reply by Sandra856

(Note: I am not a host. I have searched this site and the internet but can't find an answer).As a guest in charge of planning trips with friends, while browsing possible bookings I would love to use listing # or codes for individual places to send my t... Latest reply by Mike-And-Jane0

The guest complained about the space from when they arrived. My listing is very clear with what I offer and what is not available. Latest reply by Ko19

I recently had a guest reserve my house for one night for one guest. I could barely understand their messages and they had no reviews - but I am in the business of hosting and need money. I also understand that everyone starts out with no reviews at some ... Latest reply by Vitalii11

We have a guest that reserved our home with 8 people listed on the reservation. There are at least 11 people staying on the property. This is the first time we have had this experience. Any advice on how to address this with the guest? Latest reply by Rebecca

Hello all,I was trying to send my guest a small refund PRIOR to check-in. I noticed when going through the steps, when it asks 'what is this payment for,' the only option I see is 'change dates or guests' and it wants me to change the reservation. I don't... Latest reply by Sandra856