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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

On the July 26 to August 1st,my family and I travelled to Penang Malaysia to attend my grandpa wake, however we have also book the airbnb to stay period for these few days, most of the time we were at my grams place and only stays in the airbnb at night,... Latest reply by Elisa

the villa that i stayed at this past week was a family birthday party to which members traveled about 7 hrs for this, to be a total disappointment due to the host of the property. lady was mad that we complained that the air conditioning didn’t work, her ... Latest reply by Elisa

Hi everyone, I opened up my first ever damage claim 5 months ago, and have provided all the necessary documentation for my request. The Airbnb support team that was emailing me has since ceased to reply to any of my emails or provide any update on my case... Latest reply by JoAnne934

Hello,I recently booked a cottage on Airbnb, and during the first night of our stay, my friends and I were enjoying the arcade games provided by the host. Unbeknownst to us, there was a noise detector in the arcade area, which began to show red signals. T... Latest reply by Helen3

Hi: I have been using August smartlock on two properties over the past months. The product is a half-baked solution and having the dial pad separate from the lock creates integration issues. One of the pads is already broken. Can you guys list the smartl... Latest reply by Stefan4727

We have a guest that is making false claims in order to get a refund. They claim that their internet connection has not been working for 2 weeks but the only ‘evidence’ they have is a screenshot where they type “we lost connection” that was dated a week p... Latest reply by Marie8425

Hello everyone As summer approaches in one half of the world and winter arrives in the other, students and families are taking time off, which could create a peak season in different regions. With this in mind, we would like to ask: Are you having a... Latest reply by Jessica3501

I have been a host for 2 years in Eastern side at first when I started a guest on came with 4 people and the room was for two people they took advantage of my kindness and I had to call support for them to pay extra money because they broke th house rule... Latest reply by Paula

Hello all, I'm Hannah and I've been a member [edit: of Airbnb] for over 5 years but I am new to the community forums. It really saddens me to be writing this. A long time ago, before Airbnb had a field for "Preferred Name", I had sent them multiple feedb... Latest reply by Bhumika

For many of us who have destination rentals we have a prime rental season that we need stricter cancellation policy or we lose a large portion of our revenue. I do not understand why this cannot be a feature in the rule set so we can be less strict durin... Latest reply by Helen3