Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

Hi all, I am a new host and am having some issues with pricing and cleaning fees. My property is nice, and I believe my price is reasonable; my guests seem to agree as well. Initially, I did not include a cleaning fee in my cost because I did the cleaning... Latest reply by Paula

Hello, sorry if I am doing this wrong but airbnb is a whole new world for me. I almost looking for a short term stay location (1, 2 days max atm) that primarily focuses on having a dock/pier/something in the backyard that I can crab right off of. As a new... Latest reply by Mike-And-Jane0

How do I book a few days for myself? Latest reply by Guy991

Hello, we booked an Airbnb in Madrid, Spain, the largest city in the country, from March 3rd to 5th.When we arrived, the door of the building was wide open and would not lock. To access the apartment, we went through a corridor where we were confronted wi... Latest reply by Rebecca1884

Since I started out as a host, I’ve been developing my real estate. So consequently, I’ve seen the number of messages sent by guests dramatically increase. The thing is, I tend to receive always the same kind of questions and – for some strange reason – e... Latest reply by Paula

Hello everyone, It has been awhile. The active contributors have immensely helped me when I was new here and I hope I can still count on you this time. This platform is where I learned things when I started eight years ago. Now I am in a predicament. I... Latest reply by Stan-And-Juris0

 As an avid Airbnb user who travels for work spending 6 months a year in airbnbs, I ran into the worst Airbnb experience I have ever had. Booking was in an unsafe neighborhood, trash everywhere in the neighborhood and throughout the back yard. Loose Rottw... Latest reply by Chloe486

I had rented a home that was built outside of building code without a fire egress in the bedroom. This means if I were sleeping in the bedroom at night and there was a fire, I would burn to death since there was no window or way for me to escape. I happen... Latest reply by Sabrina1474

Hi there, I am a complete newbie. In fact, my listing is in progress. Question: can I increase the price depending on the number of guests? My space can host 4-5 people but I think it is unfair to charge the same for one and five guests. Thank you Latest reply by Eleftheria25

I had a guest arrive yesterday. She had tried to phone ahead but was told there was no booking. Thankfully they continue their journey. When they arrived she told me about the phone call and showed me the pre-arrival email from AirBnB, it had the wrong ph...