Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hello everyone As summer approaches in one half of the world and winter arrives in the other, students and families are taking time off, which could create a peak season in different regions. With this in mind, we would like to ask: Are you having a... Latest reply by Jessica3501

I have been a host for 2 years in Eastern side at first when I started a guest on came with 4 people and the room was for two people they took advantage of my kindness and I had to call support for them to pay extra money because they broke th house rule... Latest reply by Paula

Hello all, I'm Hannah and I've been a member [edit: of Airbnb] for over 5 years but I am new to the community forums. It really saddens me to be writing this. A long time ago, before Airbnb had a field for "Preferred Name", I had sent them multiple feedb... Latest reply by Bhumika

For many of us who have destination rentals we have a prime rental season that we need stricter cancellation policy or we lose a large portion of our revenue. I do not understand why this cannot be a feature in the rule set so we can be less strict durin... Latest reply by Helen3

Every time I try to verify my photo I get those three little dots and it just stays like that for hours. I've tried different lighting and I've done it on two different devices. How can I get verified. Latest reply by Rebecca

We arrived yesterday to our listing and immediately found it not as advertised - it said there was a private hot tub which was a deciding factor to come and there is not one. Furthermore, many many things in the house are broken including the back door wh... Latest reply by Ann45868

Hi everyone I’ve had a person contact me “A” that’s all it said. They have Chinese symbols on there correspondence and want to book 5 months. Since I’m new it seems scammy. Any input? Latest reply by Ben6614

So I had a guest yesterday who thinks their dog ate a fire stick. He was pooping bloody poop all over the house. They went to bed and woke up to poop everywhere. They did have a dog cage, which to me indicated they knew the dog couldnt be left out unatten... Latest reply by Mary1523

Recently I have been staying in an Airbnb for a few days as I am working somewhere else. Before moving in, I have made an awareness to the host that I will be leaving early in the morning which she said is fine and asked me try to keep quiet in the mornin... Latest reply by Marie8425

Hello, I had a guest who booked for 31 of July until end of August and he wanted to stay more and extend his stay so I offered him a better price than my calendar price but I could not send him and offer since he was my current guest and he couldn't too ... Latest reply by Arash56