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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

Hi, I have a guest who paid for 11 people but the 2 person did not show up. Since there are only 9 the guest is asking for a refund for the 2 people. Is that fair? Is it right to refund the payment of the 2 people who did not show up? Latest reply by Joan2709

My traveling partners and I are planning our next trip to the Washington DC metro area this May. In searching Airbnb's this is the first time I've come across the option to split the stay into two different locations "to experience more". I find this an... Latest reply by Deb4714

Good Morning, My question is how do i set the parameters in th calendar so that people book 7 days or 14 days reservation starting a saturday ending a saturday? How do we inform the client in advance before making a reservation. Thank you kindly Joanne Latest reply by Mike-And-Jane0

Hi everyone I need some help please. I have my first booking I accepted from 2/1/24-2/6/24. Check in time was 10 this morning. I had written messages to the person with instructions on how to use the key pad on the door since I was going to be at work and... Latest reply by Rebecca

We have a very good track record of 18 stays, 6 of which complimented us on things like "kept the place tidy" and "clean".Our current host came over to change out the gas butane and it was in the middle of our busy day. He started pickingon us about how... Latest reply by Mike-And-Jane0

It was my understanding that reviews are made available when both parties had completed said task of writing a Review. In my recent experience a guest messaged me why I left a thorough review about their stay before they wrote their review. Airbnb pleas... Latest reply by Kasun6

I've been trying to book a room for weeks now and I still to this day get this error when everything is there, money is there and all Latest reply by Rebecca

Hi everyone new to the Airbnb hosting platform, I've hosted my first time last year with a really great guest. Im currently hosting another long term guest that has recently expressed some feelings about being able to refund her a month or reduce the mont... Latest reply by Rebecca

I have no idea how to handle this. They'll be here shortly and their message about the extra 3 people didn't show up on airbnb messaging until a couple hours ago. Any suggestions? This guest has 2 previous stays but no reviews. In the 10 years I've been... Latest reply by Guy991

I have 2 guests are staying 12 nights. They messaged me, after checking in, saying their 3 children will be joining her the last 7 nights. I contacted superhost support to find out how to change the price and they ended up doing it for me. I have a ... Latest reply by Mike-And-Jane0