Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

We had a very young man wanting to book with us. He said that the hotels would not let him book because of his age. I think he told us that he was 19 but his picture looked like 14. He wanted to bring his girlfriend with him. We asked him several question... Latest reply by Joan2709

I heard that when you publish a new listing on AirBnB that AirBnB has a couple of options that help hosts get their new property off the ground with the best possible reviews to help propel a listing towards success. They have a program that offers steep... Latest reply by David10787

Hi, we have an Airbnb in St George, Utah that we have managed through a company. We are considering dropping the company and hiring a co-host to manage the listing. I would love to connect with anyone who services that area. Latest reply by Janvi5

Hi fellow hosts,I need advice on dealing with an unfair and extremely damaging review that Airbnb refuses to remove. I’ve been a host for 10 years, but this is a new property (less than a year old) that I’ve worked hard to establish. I take great pride in... Latest reply by Greystone0

Hi! I have a potential guest with 2 negative reviews out of 36 stays, giving them an overall rating of 4.8. The last negative review was from 2022, where the host mentioned issues like unauthorized guests, improper parking, noise late at night, and a brok... Latest reply by Helen3

This questions is addressed to fellow hosts that feel it is both important and reasonable to expect the full name of a guest booking your property. This question stems from a recent booking and subsequent call with ABNB support. My guest’s first name... Latest reply by Andrea8411

I own a property in San Diego which I rented out to a tenant with the EXPLICIT statement that any subletting must be for a length of 30 days or more. This is a rule of our home owners association, so I really have no control over the fact that short term ... Latest reply by Paola2612

I got a new mattress for my guest room but I'm undecided about a new bedframe. Most of the ones that I like, and that seem sturdy and durable and priced well are low height - anywhere from 9-12 inches off the floor (plus a 10-inch mattress). The current b... Latest reply by Jacob1049

HiWe are in Sydney Australia. Currently I am using Airdna. Due to difference in time and responses, I would like to know if there is any other Australian platforms or any platform that can or have 24/7 support? Many thanks in advance. Latest reply by Helen3259

Has a host with a no pets policy, is it possible to ask for proof that the dog is indeed a service dog or if it is just an emotional support dog there’s a huge difference from what I understand. I would allow a service dog, but if it is an emotional suppo... Latest reply by Elisa