Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Hello Everyone! I am really new to hosting and I am having a situation with a guest that cancelled the day of his reservation. I never heard back at all with reasoning with his cancellation. Two weeks later the guest messages me requesting full refund. I ... Latest reply by Ruth413

I think the flexible 24-hour cancellation policy is too flexible for the guest by a bit.For those priced close to the market where the market is saturated with offerings, the conditions favor the guest considerably. There is a big GAP between Flexible and... Latest reply by Benjamin976

Hi, I would like to cancel my last reservation The hotel manager agrees to cancel the booking. I sent a cancellation request I do not know why, but they did not receive Can you solve this problem asap? Cancellation reason: Hotel Manger told me the room I... Latest reply by Mike-And-Jane0

Who on earth would list thousands of properties with no system of being able to identify each one of them.just imagine estate agents doing exactly this with property management Its poor practice and sloppy to say the least.It explains why when you ask ab... Latest reply by Helen3

Hi, i recently had a 2-week long stay and, while the apartment itself was good, i had big problems with the internet. They started about a week after i checked in, and the internet was out for half a day, then appeared again, then disappeared again for ... Latest reply by Michael8307

Hi @Bhumika and @Paula, I really need your support! Not only as a customer but as Canadian and Colombian Airbnb customer. I certify that I made an Airbnb reservation on November 30, 2023, ** at 8:54 pm, which I paid using my Apple Pay TD credit card ... Latest reply by Mike-And-Jane0

I can't login to my account. I'm using Windows 10. I get a "try again in 24 hours" message. What a poor service for my guest who has just booked! Latest reply by Susan5497

Hi I am looking for a co host for my property in Newport Beach. i have two units and three listings to be managed . Very reliable housekeeping team please let me know if interested thank you nazita **[E-mail address hidden- Community Center Guideline... Latest reply by Bhumika

Hi I have a client wanting to book for a month but just wants to put down a deposit. How can I do that thank you Latest reply by Bhumika

I'm not ready to depend on AI as part of the pre-booking / selling process. But post-booking is different. At our lodge we have been using various info resources for guests over the years. I believe AI represents the biggest opportunity to replace guidebo...