Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Bhumika

I just had a mentally ill guest who stayed for a week. She was very respectful and quiet but when she left I received a disturbing message about how her shoes and a lid on her food were slightly moved. She then when on to say I said bad things about her a... Latest reply by Pier-Paolo19

Hi I have had a guest check in yesterday and send me around 20 pics of little things she could possibly find In the house and said the house was absolutely filthy after 4 hours of checking in and claiming to have spent 3 hours cleaning it herself and dema... Latest reply by Aurora375

Hello all, I've set up a custom rule-set for Christmas (err, called Christmas), which has the following rules: Min 4 nights (I'm normally 2)Can't check in on Wednesdays or Thursdays (to avoid check ins on Christmas day, boxing day and New Year's Day)I the... Latest reply by Paula

Hello hosts,Just a quick question. I've had a guest request a tax invoice for business purposes to on-charge his client. The "receipt" generated from his booking is not a tax invoice, nor does it state the GST component. I've contacted Airbnb, they adv... Latest reply by Paula

I want maximum guests to booked at Spring Inn Home Stay [Title updated by Community Manager] Latest reply by Paula

I have just started about 4months ago, we got some booking in November, but December month the pick up is very slow - I have 2 Cohosts in my hosting, is there any site effect from that? - how to attract more booking? - my supper host still missing one cri... Latest reply by Paula

Checking to see how bookings are coming in for January and February. I opened my Airbnb in February of 2024 and bookings have been coming in fairly decent and generally 1 to 2 months in advance. As of 12-5-24 I have not had one booking come in for Januar... Latest reply by Elisa

this is the first time I have a reservation from a new Airbnb guest. They want to rent for a month and appear to be from out of the country? Thoughts Latest reply by Pam2462

I recently stayed at a cabin. After 4 days, I received a message saying one of the legs has slightly come off from a chair located in one of the lower floors of the house. During my stay, I only used the chair to place a small bag on it occasionally (10 p... Latest reply by Lorna170

Good morning, As a host I would like to hear from other host how you handle bad reviews from guest that arent truthful ? It appears to me that air bnb enables favor on the guest . Its said the matter would have to be investigated but their should be some... Latest reply by Jathyia0