Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I just received a request to book my home for a weekend in February. I need to decline. As usual in such circumstances, instead of just pressing decline, I wrote the requester a note thanking him for the request but saying I could not accommodate him th... Latest reply by Emiel1

Hi everyone I’ve been hosting since 2017 and I wanted to ask if anyone has had an experience of receiving a lengthy highly offensive message with comments (such as, wishing her refund money pays my hospital bills’ ) from a guest and how you dealt with it... Latest reply by Rachel417

Hi Hosts! Question about cancelling bookings. I am new to hosting on AirBnB and just got 2 listings up. Before I could go in and play with the pricing for high-demand weeks – we had people book the biggest weeks at a SUPER low rate. For example, there's a... Latest reply by Rachel3322

I'm new to hosting and have spent a lot of time reading the discussions here, so thanks for all your wisdom and experience. I've noticed something so far (in my 2-3 weeks in this game) that I wanted to get other people's thoughts on. I've gotten seve... Latest reply by Ioseb7

I am no longer in Florida & I still have the studio available for renting it but airbnb is saying I need to be present to upload the video Latest reply by Helen3

Bitte mal um Stellung dazu _______________________________________________________________________ Google Translation added by Community Manager: Please provide a response regarding this request. Latest reply by Alex

I have had the same experience. I have been an Airbnb user for 10 years and have never dealt with such egregious behavior from a host. The host is recorded entering my airbnb without my permission, rummaging through my things and stealing valuable jewelry... Latest reply by Emiel1

We just received out first 4 star review by a quest. All the comments were glowing. Except the star rating. Having only a handful of bookings so far this is a real kick in the guts. We gave our guests a welcome basket (wine /chocolates and cookies) even d... Latest reply by Sonya81

I have guests that booked a three day stay starting today. It’s raining so their plans have changed and they want to shorten their stay by one night. I have a 5 day cancellation window so this request amounts to a cancellation within a two day window. Im ... Latest reply by Elisa

So I have a listing for a house in Ecuador, which lately is a high-crime area. Someone who is interested in renting for the weekend has provided their fullname, however says that the website does not allow them to send their ID number. If I decide to pre... Latest reply by Elisa