Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hi everyone,I really need some guidance from people who have dealt with serious maintenance or safety issues in long-term Airbnb stays. I’ve been staying in an apartment in Paris since August. From the beginning there were signs of mold, but I didn’t real... Latest reply by Emiel1

We (as Guest) stayed 2 nights at an AirBnB-Host property.The host listed the property with 'Free Parking at the premises' which was totally untrue; rather it is outside the property - on the Public Road. So, I mentioned that issue on my review; but given ... Latest reply by Capt-Md-Faizur0

Hi everyone, I’m reaching out to see if other hosts have encountered a similar issue. Recently, we had a guest who decided not to stay at our property because they didn’t like the area. We upheld our cancellation policy, but the guest left a review falsel... Latest reply by Marie8425

I had an awful guest experience and tried to settle it with the guest personally. She stayed at a reduced rate and then needed to extend her stay. We gave her an even bigger rate discount. When she left, she left the place a mess. Dirty, greasy dishes, po... Latest reply by Joe449

Hi Hosts,I am now seeing my listing pricing showing "Price includes all fees". This used to be an option to choose as a host for each listing, but now it is automatic, or so it appears to me. Anyone else seeing this in their market or listing? I cannot fi... Latest reply by Amanda2996

I’m reaching out to seek clarity regarding a recent experience I had with a guest review, and Airbnb’s decision not to remove it.A guest by the name of Desiree booked my suite and contacted me in advance to ask about parking a 20-foot U-Haul with a towed ... Latest reply by Emilie

Hello,I am a superhost of 3+ years and it now happened to me: a guest left a 1* review after threatening that she will do so if I do not provide private documentation. When she first made the threat I contacted support asking what I should do and they adv... Latest reply by Emiel1

Regarding Booking I am extremely dissatisfied with the level of Airbnb customer service I received and with the way this entire situation was managed. While I understand there are always two sides to every story, it is discouraging to feel that, as a hos...

We have a strict cancellation policy. Recently we had a guest wanting to amend their booking. ( number of people ) Which we happily did. However by agreeing to an amended booking it allowed the guests to cancel their booking within 24hours with full re... Latest reply by Emiel1

I have barely gotten any bookings this year and have only had one one-nighter in November with ZERO reservations for the rest of the month and ZERO reservations for December. i am a super host, have had nothing but 5-star reviews, plus one fake review t... Latest reply by Silvia-Brasil0