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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

Hello Airbnb, I am a super host, my last guest was a teen named Cesar, he booked for 4 people, and brought about 15 other teens. They started party right away, drinking alcohol, share a bottle and I believe it was liquor, smoke marijuana while wearing sho... Latest reply by Demi2

How do I write a review for a guest who is not capable of sharing house with others? The guest stayed for 35 days, and on day 35 she asked where the dust bin is.. you can just imagine... barely left the house, stayed in bed with trash piling up, all belon... Latest reply by Marit0

I booked a stay on Friday night and want to cancel and get full refund. I read on Airbnb site that for long term stay guest have 48hr after booking to cancel and get full refund. As long as you cancel 28 days before check in. But my problem is my check is... Latest reply by Scott1978

This is to inform all hosts that smoke damage is not covered! I had a guest smoking cigarettes and Canabis in my flat and left the place smelling like an ash-tray. He admitted the smoking in the chat, there where complains in writing from other resident... Latest reply by Eric7102

Anyone from key west Florida. We’re family of 3 from Washington DC in need of tropical getaway beginning of February. Thank you Latest reply by Paula

Hello. We’ve rented an apartment for two weeks. The description of the apartment listed fridge among kitchen amenities. But fridge doesn’t work. Host’s employees have come 4 times already within 3 days to fix it. The thing is when you switch temperature s... Latest reply by Justin1864

I would like you to give me information, I do not wish to cancel my booking.I booked a condo in Pattaya for 3 months, Airbnb already charged the advance.My question is: Can I use the condo for one month and cancel the last two months of the reservation.Wh... Latest reply by Helen3

I wish the help of everyone [Title updated by Community Manager for relevancy] Latest reply by Bhumika

Dear respected specialists,To whom it may concern, I urge and call for fairness, not more.Hope this message finds you well.I'm writing you with grieve, sweat, tears, and blood invested to make my 9-year-old daughter's wish come true. All waisted by Airbnb...

I have been contacting the Airbnb team for days.They cancelled my booking and said it was an error.Then, I've been asking them to refund me as I was charged a cancellation fee.I've never cancelled my booking!!Now they don't answer and said it was an error... Latest reply by Alicia753