Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

My airbnb that I had reserved in Brisbane for the 10th August 2024 had a double booking. A manager answered the intercom and helped me to go to a spare room at the hostess's apartment. However there was no lock on the door and no towel on the bed. My host... Latest reply by Mike-And-Jane0

Hello, I need your help.Certain 2025 dates in our calendars are manually blocked by us (for own holidays). When we try to make them available again (because we decided finally not to go in our property during these initial dates), Airbnb says that it is n... Latest reply by Magaly-Et-Jean-Christophe0

Hi, this was our first trip using airbnb and wasn't the best experience. We stayed 6 nights at a house near Tirana. We got into the property okay and everything was more or less as described. But on the second day the water was not working at all so we co... Latest reply by Lorina14

I’m looking for a digital screen device that I can do a personalized greeting and information like check out times and such on. Latest reply by Cecilia1323

I find myself feeling frustrated with my first Airbnb booking. I am travelling to a family funeral from Scotland to Devon which is a 560 mile trip.As its holiday season, properties and hotels etc, are limited.I found a property near my family which suite... Latest reply by Shelley159

I booked an Airbnb stay to Scottsdale and purchased insurance on January 15, 2024. The total cost of the stay was$3374.59 and they took the first deposit of $1734.72 that day. The policy stated a full refund if canceled by March 2, 2024. I canceled my tri... Latest reply by Terra173

1st off not sure if many of you are aware of several videos on TikTok and Instagram teaching guests how to scam a host, hotels, car rental companies, cruise lines, and even airlines.These people are telling vacationers to buy live bed bugs online, in whic... Latest reply by Heidi639

I received a 4 star review which said “good location for our planned trip.”The guest then left a 3 stars on location and wrote no privacy when the flat is part of a block of flats and is locked and private so makes no sense really. Also the address is ful... Latest reply by Lorina14

I've been hosting for all of 5 weeks and finally got my first guest who blatantly ignored my "no smoking indoors" policy. I want to give an honest 1-star review, but can I mention that she specifically violated my smoking rule?? The forums have already ta... Latest reply by C--Natasha0

Hi there!Is there anything I as host can to do to change/challenge/ correct a 3 star cleanliness rating when you know your it is **bleep** and the rate should have been a 5 star? I´m an experienced host and former Superhost with only 5 star reviews. I kn... Latest reply by Elena4354