Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

Hey everyone, I’m a new host to Airbnb hosting my second long term tenant. My first guest stayed for a month with no complaints and everything went well! My second guest has now moved in for 6 months and is asking for compensation for extra amenities the... Latest reply by Cheri354

Hi all, just wondering what the general experience is in getting assistance from AirBnB support centre ? I'm in Australia, have had a charge to may credit card from AirBnB UK, in Canadian $$ and after 3 days and 5 handovers to people and chatbots, no-one ... Latest reply by Mohsen48

Hello Everyone! I am really new to hosting and I am having a situation with a guest that cancelled the day of his reservation. I never heard back at all with reasoning with his cancellation. Two weeks later the guest messages me requesting full refund. I ... Latest reply by Ruth413

I think the flexible 24-hour cancellation policy is too flexible for the guest by a bit.For those priced close to the market where the market is saturated with offerings, the conditions favor the guest considerably. There is a big GAP between Flexible and... Latest reply by Benjamin976

Hi, I would like to cancel my last reservation The hotel manager agrees to cancel the booking. I sent a cancellation request I do not know why, but they did not receive Can you solve this problem asap? Cancellation reason: Hotel Manger told me the room I... Latest reply by Mike-And-Jane0

Who on earth would list thousands of properties with no system of being able to identify each one of them.just imagine estate agents doing exactly this with property management Its poor practice and sloppy to say the least.It explains why when you ask ab... Latest reply by Helen3

Hi, i recently had a 2-week long stay and, while the apartment itself was good, i had big problems with the internet. They started about a week after i checked in, and the internet was out for half a day, then appeared again, then disappeared again for ... Latest reply by Michael8307

Hi @Bhumika and @Paula, I really need your support! Not only as a customer but as Canadian and Colombian Airbnb customer. I certify that I made an Airbnb reservation on November 30, 2023, ** at 8:54 pm, which I paid using my Apple Pay TD credit card ... Latest reply by Mike-And-Jane0

I can't login to my account. I'm using Windows 10. I get a "try again in 24 hours" message. What a poor service for my guest who has just booked! Latest reply by Susan5497

Hi I am looking for a co host for my property in Newport Beach. i have two units and three listings to be managed . Very reliable housekeeping team please let me know if interested thank you nazita **[E-mail address hidden- Community Center Guideline... Latest reply by Bhumika