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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I am writing to formally request immediate escalation of my case to a higher department. Regarding the previous case we discussed, there appear to be serious issues involving the ambassadors handling my situation. Their actions have caused me a financial ... Latest reply by Mike-And-Jane0

I am in search for a cleaning service for my Airbnb in Denver. Latest reply by Daniel2365

Hello all, Do you provide an additional mattress for your pack-n-play bed? Or do you use just the mat that is provided to wrap the travel bed in?Do you provide sheets?I do not want to provide either, for hygiene reasons and for safety/liability reasons. ... Latest reply by Joan2709

We are really upset at this point. We have current guest that has violated the house rules and has an additional guest that he never said there would be. Our property is a NO SMOKING property both inside and outside. We have video from the security cam... Latest reply by Joan2709

I sometimes don't know the best way to respond to reviews. Latest reply by Mi-Casa-Es-Tu-Casa1

Hello Airbnb Community, I recently had an experience where a host left a review for me, and I’m not sure if it violates Airbnb’s content policy. The host mentioned that they had to contact Airbnb's Safety Team due to my "disrespectful and unprofessional b... Latest reply by Helen3

Hello all!I have been a member as a host and guest for 4 years. Until last month we have had the best experiences on both hosting and guest platforms. I truly have loved being part of the AirBnB community! Having said that, I can not figure out why an... Latest reply by Sreevidya0

Today my family and I experienced something that I wouldn’t wish on anyone. We booked a cabin in lake arrowhead for a Friday, Saturday and Sunday. Everything was fine, as we were heading out to the cabin I figured I would ask the host a few questions, we ... Latest reply by Stacey560

An unfortunate habit in Japan that is misleading, and Airbnb should clamp down on, is listing properties as having X number of bedrooms when, in fact, one of those 'bedrooms' is mattresses on the floor in the lounge and kitchen. It's not a bedroom, and it... Latest reply by Daniel13993

I’m unsure if letting a new guest book for a month is a good idea. They’ve not been on air bnb for a month. This happened before and they asked for personal info, this time they didn’t but I’m skeptical. Latest reply by Joan2709