Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

The cleaning fee scam is getting out of control. I just did a search, and the majority of the listing, the cleaning, and Airbnb fees were near or more than 100% of the accommodation nightly price. It really costs a host $100 to clean a $150 room for a one... Latest reply by Pat271

I forgot to add my cleaning fee to our new listing. We received and accepted one rental but the cleaning fee is not on it. What do you recommend I do? Latest reply by Rebecca

Hi my guest wants to leave 4days early because during theses 3 nights he found the mattress to hard. What do I should do? I propose to be reimbursed and I'll not get a bad review from him. Latest reply by Rebecca

Hello, I am a host and had a guest that was arrested a few days ago. I have contacted Airbnb support team and they have not been helpful thus far. The reservation is until Saturday (3 more days) but the guest did not follow house rules and is not welcome ... Latest reply by Helen3

I reserved a home in Austin, Tx for March 10-13th but was forced to cancel due to a family emergency. According to the cancellation policy on my reservation, I could cancel by March 4th to get half of my deposit. I cancelled the reservation on Feb 23rd. I... Latest reply by Helen3

3/12/2024 I thought I posted this, but since I do not see it posted, here it is again. Sorry if there is a similar post on here from me. I have two rooms available. Sweet Dreams which has a private entrance and because of that, people book it more than m... Latest reply by Priscilla150

4/29/2023 I have not been booking a lot through Airbnb lately, because I require the name of who is bookking. NOT just an initial. Safe Haven clearly states Women Only. A person with an initial booked the room AFTER I explained it was a room for WOMEN... Latest reply by Priscilla150

Hello All, I had made a reservation for 3 nights, a few days later I realized I had a conflict and needed to modify my reservation down to 2 nights. But Airbnb, not the host, is claiming that the Cleaning Fee is none refundable, so I am shy of $100 of a n... Latest reply by Vinnie1

@Lizzie Does anyone know if there is a way to get a regular security deposit for stays longer than 30 days? It seems Airbnb is trying to open up their business model to include more long term stays, which I am open to. But, where I live, once a tenan... Latest reply by JonathanandCindy0

I wrote a very accurate negative review for a guest. She gave me 5 stars but she removed it and added a very inaccurate rebuttal. Isn't reviews by both parties AirBnB's selling points. She had 8 guests instead of the 4 she stated in her rental request.... Latest reply by Robbie54