Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Hi, Since the new changes I've been having issues with 'Trip Length' and 'Length of Stay'. It is now a lot more difficult to set trip length. Previously it was in the side panel and easy to change and see the trip length setting for any date. Now there ar... Latest reply by Rachel13

Guests booked for two people sharing one room but then messaged asking for 2 car parking spaces? On arrival they signed the registration for 2 guests sharing one room but asked for a second set of keys. On departure two bedrooms had been used, all the tow... Latest reply by Gifty5

Hello fellow hosts, I am asking for your collective advice here on how to approach the following situation. I have had wonderful guests, but this latest guest has really challenged my ability to give her the benefit of the doubt. I have been extremely ac... Latest reply by Paula

I have a guest that has been flagged as a potential problem, but would like to speak to another host that recently gave them a bad review to understand what the issue was. I can see the name and profile pic of the host reviewed but how do I go about conta... Latest reply by Kristina493

I got an inquiry today from a lawn care company telling me how I should hire them. I called Airbnb and I got even more furious! What the person told me was that she will document the “incident “ and I should do a FEEDBACK, I told her instead of making m... Latest reply by Eric5317

I LISTED MY PROPERTY 6 MONTHS BACK ...BUT NO GUEST IS NOT STEPED INTO MY PROPERTY.. HELP ME TO GET GUEST FOR MY SUPPORT Latest reply by Bhumika

Every time I attempt to look at a listing, I get this error: Network error (connection): NetworkError when attempting to fetch resource.This has been happening for months. Using Firefox web browser. Latest reply by Bhumika

I do not understand why it is acceptable for AirBnB to allow guests to sign up to make bookings without providing any information for hosts to view in advance of accepting a booking. As good hosts we provide substantial information about ourselves for po... Latest reply by Courtney517

So I booked a stay for my bachelor party for 11 people and out of the country. When I booked the reservation, I had a great experience with the host and they answered many questions I had. About a month passes and I had another question so I go to message... Latest reply by Pat271

I am extremely disappointed by the lack of support a host receives after a guest left a 1 star retaliatory review. The guest was caught stealing from other guests, and the police was called, which he was forced to return the stolen goods and was refused s... Latest reply by Jennifer1039