Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

I booked an entire place( the cottage)as Im travelling for work and need privacy to complete reports and make phones calls. Apon arrival the host showed me to a private room in her house which is a seperate listing as a bed and breakfast, after I had drop... Latest reply by Rebecca

Hello I booked for mid-July to end July, The price was a great price.My host asked me to cancel that the summer rates have not registered yet. meaning he wants to rebook it for more money? I've already booked my flight and rental, and I don't' know what t... Latest reply by Mike-And-Jane0

Hello Everyone, I have a booking for Friday July 12, 2024 to Sunday July 14, 2024 for 3 guests and 1 infant, does anyone have availability for those dates in Manchester, UK (10 minutes from City centre) as I would like to move the guests to enable me use ... Latest reply by Helen3

Hello! I have been a host in Rzeszow, Poland, for a few months now. I have a small apartment for rent. During the last stay, I noticed that the guest is using a very high amount of electricity. They don't turn off the lights even during the day and leave ... Latest reply by Martin3344

I just listed my cabin on Airbnb in January of this year.As reservations were booked, I was shocked to see that contact information was not given when the calendar was blockedand guest paid. It is necessary to ask the guest!!Is that the policy? The owner ... Latest reply by Helen744

Hello all, I am having to take my listing off Airbnb as we can no longer afford to keep it as a short term let. Unfortunately I need to cancel all bookings from March onwards. I feel really awful doing this as I guests have messaged me to how excited they... Latest reply by Mike-And-Jane0

Hello, I had two guests ask for approvals for overlapping dates. I gave the first guest a pre-approval but didn't get a response for 4 hours. I then pre-approved the second guest, as I didn't want to miss out on a booking. I'm now unsure if I went abou... Latest reply by Yvonne932

Hello hosts I am the super host and recently decided to sell my Airbnb property. Just got an offer and very likely to accept the deal. With that to say, I will have to cancel my guests' future reservations, will that cause me losing the Super host stat... Latest reply by Rachid103

Hey all, we had a guest leave a bad review (they were very angry that it rained and they couldn't use the outdoor firepit) that AirBNb deemed to be retaliatory and violate their review policy. It got removed immediately. Then a couple weeks later it appe... Latest reply by Carl162

I have a client who would like to come in for a month but doesn’t want to pay the entire amount upfront. Is it automatic that the client can choose to pay a portion when booking the reservation and the rest later? Do I need to set something up? Thank you,... Latest reply by Mark-And-Laura1