Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi I cannot find my voucher and I might be wrong but do I have 1 or 2 to collect? Latest reply by Mike-And-Jane0

The monthly discount I thought I had in place didn't apply. "Relatively new host" questions here: How do I issue a credit (when I go to "Send Receive Money" the only option is to receive - see below)?If I change the amount of the transaction will that i... Latest reply by Joan2709

Cannot complete booking all my excursions. Why? I just booked several with the same payment method. My CC fraud alerts are not reporting any issues either. Latest reply by Scott2079

I have a guest that booked for his 'employee' under his guest profile. Such guest is not registered with the for work / company side of Airbnb. The guest who booked never showed up to the property. However, the guest's guest did. We were never provided wi... Latest reply by Helen3

Ever since Airbnb changed its website, it has been listing the wrong number of beds for my house. It only shows 1 bed and there are 9! This has completely stopped my listing from being chosen. But there is no longer a place in the listing editor to fix ... Latest reply by Paula

Hi,We just started our second airbnb, but our second reservation was quite special. Our guests (three ** women) turned our house in a brothel. Men were coming in and out and we found them online advertising for our location. They were not letting us in th... Latest reply by Ana2038

I understand that both host and guest have 14 days to leave a review and neither will be made public until both have been completed. My question is, if I write a review and the guest does not, will mine ever be made public? I\ Latest reply by Mary4252

Hi this my first time to book with Airbnb and I'm worried about the booking and the place if its the same as the photos and the information being giving spicaly I have my family with me Latest reply by Rebecca

Hi I’ve just inquired about renting a property for a year and the owner said it’s through Airbnb.to secure the viewing I need to pay a months rent and deposit to secure viewing. Is this something that Airbnb do Latest reply by Kia272

For short term rentals it is required to provide guests Passport information to SEF.My question is - what if quests who already booked refuse to provide passport data.Since it is self checkin none there to demand passport or refuse accommodation.And links... Latest reply by Wagner147