Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

As a brand new Airbnb guest, I am writing this in the hope that my concerns could be addressed in clarifying in for the benefit of ALL NEW Airbnb guests. Although we were somewhat familiar with Airbnb when we did our first rental, we did not know about a... Latest reply by Fred13

Hello,We are fairly new to hosting (just got our Superhost status a couple weeks ago). We had an experienced AirBnB guest book at the end of Sept, then Oct 10 she messaged that she needed to cancel. She was within the full-refund cancellation policy windo... Latest reply by Angie29

Hello, I booked this home hosted by **. I found it on Vrbo for more than double the price and it was still available for the dates I booked it through Airbnb. Could someone provide any feedback as to if this home is a scam? **[Identifiable listing info... Latest reply by Lorna170

I had someone make an inquiry. They wanted some video of the inside of our home to get a better idea of its condition. They had made it through the verification process for airbnb so I wasn't worried that it might be a scam. I took some video and then not... Latest reply by Helen3

What do you do about a guest who has registered for one person, but when they arrive they have another person with them? Latest reply by Paula

Hi, I have a guest who booked for 11 nights and now is sending me a alteration request at 9pm to checkout next day after 7 nights. There's no reasons in the request but he called me earlier to inform that his schedule has changed. If i accept, I loose mon... Latest reply by Helen744

Hello, I wanted to share our recent booking experience with Air Bnb. Last week, my girlfriend and I had meticulously planned a trip to both Brugge and Brussels. We had already secured our train tickets and booked a night's accommodation in Brugge. Unfortu... Latest reply by Fred13

Hi - we are new to hosting and have been delighted up until this point, received bookings several times a week, however, since we’ve been awarded super host, bookings have stopped, I have bookings at weekends throughout November, but that’s it ! Is this ... Latest reply by Mike-And-Jane0

Hi Everyone! Do you feel guests are looking for modern high end with amenities or ok will an older home and simple humble place to stay? Do they pay top dollar for the modern high end or are they looking for a bargain and thats why they choose AIRBNB an... Latest reply by Angela2723

Hello Everyone! How did you greet your first guest? My first experience is coming up Oct 27... Im so nervous! How do you greet your current guests and bid them farewell? Thank you for replying and liking my questions! Smiles, Eileen [Title update... Latest reply by Eileen462