Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

Does anyone have a personal template that they use to provide an invoice. I have guest who is continually asking for an invoice, stating that the confirmation and trip receipt are not acceptable. I have never had to provide one and my guest is being dow... Latest reply by Adriana1674

Hi there! I do not have instant booking activated, so a possible guest made a request for reservation but I can't see what cancellation policy she has chosen. For me it is important to know to alert her about refunds, since I had problems with it before a... Latest reply by Fabianne0

Customer says he accidentally booked the wrong address. He is asking how he can cancel ?? And the cancellation policy. I am not to clear on that. Latest reply by Fabianne0

I have a guest who was supposed to check out this morning but has yet to leave my apartment. How do I get the guest to leave without being rude and does anyone charge people for late check out? If he doesn't leave tonight am i able to charge him for st... Latest reply by Sophia

Hi everyone I would really appreciate some advice from this group as I feel like I’ve been treated in an extremely unfair way by a guest and Airbnb. I’d appreciate the community’s view on what I could potentially do. I received a last minute phone call on... Latest reply by Joelle43

Is there a way to have an optional service, surcharge, fee for commercial filming and photography. So it needs to be an option they can select and a fee we can choose. Applied to different listings / parts of the house. Latest reply by Jeremy698

Recently I had a situation where a guest wrote a false review in retaliation to me requesting funds for damages and leaving the place in a mess. Airbnb paid a claim and said if I got proof the guest was lying in the review, I could have the 1-star review ... Latest reply by Alicia753

What if my property has a maintenance issue and I have to cancel a guests booking last minute. If the guests have booked well in advance it can disrupt their plans. What could be the other practical solution to avoid a cancellation and possibly also avoid... Latest reply by Alicia753

Hey, I’m new to hosting and just had my first guest stay this past weekend! we have both left reviews for each other and I was wondering when that review would be public. When I go to my listing, it shows that the review has been posted but it’s showi... Latest reply by Joni141

HiI have a guest who needs 3 bedroom for 3 months from January forward in Montreal central area. Anyone interested? Latest reply by Paula