Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

New heads up, if you book an Air B&B for a concert. If the owner of the air b&B finds out its a popular concert weekend, they can cancel your booking 2 weeks before the event, and re-list it for 3x the price... happened to us twice now! They of course mad... Latest reply by Shelley159

Hello, I am looking to start renting out a family house for the first time this spring. Was wondering if there is anyone on here with experience in hosting in East Hampton, NY and if so what did they do about Garbage pick up? I know The is no town pick up... Latest reply by Francesca1963

Is there a written contract with Airbnb somewhere? Latest reply by Cathy172

I have had literally no issues, have a 4.86 rating. I just started this AirBnB and it booked fast and had no vacancies for the first 7 weeks. Now bookings have suddenly stopped. There are only two AirBnBs in my little town and we are only 12 minutes aw... Latest reply by Bhumika

I am very disappointed in this system. I've been a user for years and have recently run into an issue with the ID verification system. Needless to say they are very unprofessional and difficult to get to reply to my request to escalate the issue (althoug... Latest reply by Bhumika

My current guest checked in just in time for Hurricane Buryl. He has a three-week booking. The house is without power, and I do not have a generator. It may be several days before power is restored. Has anyone experienced anything like this, and how ... Latest reply by Bhumika

By hosting on Airbnb, we're opening our homes to a significant number of people we've never met and know only through our online interactions. For the safety of our homes, neighbors, and communities, we absolutely need the ability to verify the identities... Latest reply by Marie8425

Airbnb offers very bad support to theur superhosts. I had no option but to write here for help and they removed my posts. Latest reply by Bhumika

This is the inbox message I received. I was getting messages but not phone calls because I was traveling and in a remote area. I didn't get the voicemail about the refrigerator food until the next day. After rreceiving this I checked the guests 4 previou... Latest reply by Kia272

We booked a place but we could not make the trip afterall. There was no refund possible so we wanted to contact the host if they can give us some refund. But apparantly this place is managed by a company and everytime I send a message a new person replies... Latest reply by Mike-And-Jane0