Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

For short term rentals it is required to provide guests Passport information to SEF.My question is - what if quests who already booked refuse to provide passport data.Since it is self checkin none there to demand passport or refuse accommodation.And links... Latest reply by Wagner147

So this is becoming beyond annoying. I've set my listing to only Verified Guest that can instant book but non verified guest (no government IDs) are showing up as verified and instant booking my unit. Airbnb says its a glitch (if you believe their CSR).... Latest reply by Kathryn617

Hi me and my family (7 adults) came to Marrakech to enjoy 5 days in the city and 5 days in the villa in a quiet area 1 hr away from the city.The place in the city was clean and without any issues. the villa we arrived yesterday at was quite disappointin... Latest reply by Mike-And-Jane0

Hi all, i have been a Superhost for awhile now. Recently the city of Kansas City started collecting the occupancy taxes that Airbnb collects from guests. However when filing my taxes the city said Airbnb does not remit collected from guests to them and I ... Latest reply by Rebecca

Hi, I had a guest who will be arriving in two weeks ask for my email address for custom reasons...which I've never really heard of and have never needed to provide one going to other countries. They are from France.After sending her my email address abou... Latest reply by Michael2413

I've been trying to solve a problem that was caused by a system bug on Airbnb for a week now and I wasn't able to reach any resolution! I've ended up paying more than €150 for a reservation that my guest wanted to cancel with no blame on my side, while my... Latest reply by Amani50

Guests are unable to instant book. It then prompts them to request to book, but I'm unable to accept. I can click on accept or decline, but it just takes me to the guest profile. I've been talking to support about this issue, and they supposedly sent ... Latest reply by Rebecca

The Airbnb host has refunded me part of my rent. The refund has gone to a credit card I do not recognize. It was probably sent to a payment method added years ago by one of my friends that I may have used once. Can the Airbnb payment team cancel this refu... Latest reply by Rebecca

We (My husband and I) booked an airbnb in Budapest for 3 days. We had a pretty good stay in the apartment and we had a great time exploring Budapest too. The best thing was the variety of food that we get there. Even before coming to Budapest we had don... Latest reply by Guy991

Hello - is there a way to determine the # of people in my city (New Orleans) who filter their search by off street parking available? Thank you! Latest reply by Helen3