Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I do not have a written policy about registered guests only in my property. Maybe I should, but I figured that people are adults and are going to do what they want to do anyway. I do say that if a guest spends the night, it is an additional $25 and they... Latest reply by Sonya81

There has been an ongoing issue that appears to be a programming error in the promotions feature on the platform. I rely on this feature to run 20-30% discount promotions on my rental during slow seasons in our market.Every time I try to run a promotion d... Latest reply by Shanna5

Hi everyone, I need your help with a situation. Guests booked both of our houses for 6 days, but now they only need one house. We agreed to refund them for the days we managed to rebook the other house. How can I refund just a part of the full amount (624... Latest reply by Rebecca

It's true. I just got blindsided by our "partner" Airbnb who reinstated a bad guest retaliatory and non factual review and with privacy concerns, without so much as a heads up to me the Host from Airbnb. The guest stated he loved the home but gave us 2 st... Latest reply by Victoria1437

The landlord say he Will charge us utility fee. What does that mean. He will also charge us for heating the pool although in your ad it is said heatet pool. The total cost he will be 700 euros ! Latest reply by Gunilla19

Hi, we are long - distance hosts, in the business for over 8 years. We We do have a fantastic housekeeper who routinely goes above and beyond, and is ok with setting up welcome snacks, but I haven't done so yet. We routinely get rave reviews, but now th... Latest reply by Rebecca

I’ve had a home booked since March 5th. Host just contacted me today saying that the unit needs repairs and will be unavailable for my trip that is 3 weeks away. They linked two other properties to switch to, one of which did not have the same amenities a... Latest reply by Rebecca

It is very long time I did not get any booking,many inquires shoed but booking not confirmed,is there any mistake in system or in my listings. Latest reply by Rebecca

I have made a reservation and paid the deposit. I could find out how to redeem my gift card during the check out. Now I have been able to redeem the card, but how do I apply it to my current reservation? Latest reply by Vicki647

Hi everyone - I want to set my availability for 60 nights (May 1st t0 June 30th). I live in NYC where you have to have a min of a 30 day rental. That is the date range I need to rent out for. However, all the dates are struck out. How do I make then ... Latest reply by Rebecca