Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Has anyone found a work around on the new summer 2024 release message system. On the mobile app, it does not list your internal name of the property, it has the feature on desk top platform. We have numerous listings and are unable to decipher which prope... Latest reply by Bhumika

I have a rental in HRM and have only had 3 inquiries in 6 months. Is this happening to others? Latest reply by Bhumika

We are relatively new hosts. So far we have had 4 guests. The first 3 left our house in pristine condition, and followed all of our house rules.Our last guests have been given 5 star reviews by other hosts. However, they left our house in what we consider... Latest reply by Pam2286

After guests failed to pay for the stay Airbnb first canceled guests' reservation without instructions on how and what to do. I contacted the guests regarding payment for the nights they already spent in my property and ask them if they can't pay they nee... Latest reply by Helen3

I am careful to look at reviews and only accept guests who have at least 2 reviews so I knwo that have some history. However recently I have wanted to leave a negative review about a guest who left teh bed linen in a mess, brought an extra guest and left ... Latest reply by Shelley159

Hello, can someone tell me if they have experienced this. It is my first time ever trying to use air bnb. I was looking to stay in a location for 2 days, it would have been me, my 3 boys who are 6,6, and 10 and their dad. I was attempting to book, one pe... Latest reply by Tolanda0

Hello, A potential guest is looking at our airbnb but they found out its an hour from where they are going. They are going to Lillington, NC. Does anyone know a host in that area? Thank you Latest reply by Sophia

Is it possible to block a date for checking in, but allow guests to book through that date (i.e. Block Thanksgiving Day from guests checking in, but allowing guests to book a stay that is before thanksgiving day and is inclusive of Thanksgiving)? Latest reply by Rebecca

Hi I have booked a saty 6 hours ago and the Host just now has said it's not available. What is the point of me trying for hours to find the perfect spot for the reservation only to be not available??? Please fix this! ThanksSteven Latest reply by Rebecca

If we issue a refund, it’s unlikely we’ll get another booking. So we’d be out $500. I’m not inclined to issue a refund, but I also don’t want to run the risk of a bad review for simply enforcing our chosen cancellation policy. And then I also don’t want t... Latest reply by Rebecca