Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I have made a reservation and paid the deposit. I could find out how to redeem my gift card during the check out. Now I have been able to redeem the card, but how do I apply it to my current reservation? Latest reply by Vicki647

Hi everyone - I want to set my availability for 60 nights (May 1st t0 June 30th). I live in NYC where you have to have a min of a 30 day rental. That is the date range I need to rent out for. However, all the dates are struck out. How do I make then ... Latest reply by Rebecca

Two years ago we had the worst airbnb/vacasa experience ever: Upon arriving at the house, the house smelled like 100 years of smoke covered up by a few years of Febreze, the grill was broken so we couldn't make dinner, the heater was broken, the hot tub w... Latest reply by Anna12466

I have been hosting for about a year now and have had some strange things happen but nothing as bizarre as this. A group booked my Airbnb for a night. On the morning of their expected arrival I sent them a message via the Airbnb app saying that I was look... Latest reply by Rebecca

I'm a frequent Airbnb user who recently encountered a serious problem that reflects the need for improved customer support in specific scenarios. Here's the situation:Host's Policy Breach: After booking a reservation, the host messaged me on WhatsApp, dem... Latest reply by Helen3

Hello everyone. I have a guest who originally booked 50 nights, on day 20 after he checked in, he requesting to alter the reservation to 30 nights, and ask me to refund the rest 20 nights (he's full aware of our strict long-term refund policy at the time ... Latest reply by Rebecca

One guest booked our home for March 2025. Another guest booked 10 days later on Vrbo the same dates. What do I do? Latest reply by Rebecca

Hi everyone, I’m looking for some help with changeovers for my flat in Hackney while I’m away. Any recommendations for good cleaners / laundry services? Thanks very much. Latest reply by Rebecca

Has anyone else noticed Airbnb charging an Occupancy tax on long term stays that they aren't supposed to?? I'm in Manitoba, Canada, and there aren't supposed to be ANY taxes charged on stays longer than 30 nights, yet all of my bookings over 30 nights are... Latest reply by Rebecca

Can someone explain what the "good track record" requirements are exactly? I have this setting checked on all my listings that allow instant book, but I just got an instant booking from a guest with no reviews - two trips - but no reviews. I was under the... Latest reply by Rebecca