Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I have a lady that asked to cancel the booking on the 18th October and her booking is for the 29th October. I am away and thought she would do it but she hasn’t so are you able to cancel it and so she is not charged Latest reply by Paula

I want to share what has been happening to me as a host because this has now happened twice, and I believe it exposes a serious problem in the way Airbnb handles cancellations, payouts, and review eligibility.I have now had two separate reservations wher...

I got few reaervation under that night rate adjustment is done, under the listing all the discount option selected as 0% still users are getting night rate adjustment, the price which i have selected is low Please let me the know from were i can stop ni... Latest reply by Paula

Hi everyone, I’m having a serious issue with Airbnb notifications on my Google Pixel 7 and I’d like to know if anyone else is experiencing the same problem. Since a few days ago, I have stopped receiving Airbnb push notifications on my phone. I only see n... Latest reply by Erin9383

Hi everyone! I’d love some advice from experienced hosts. I have two listings that seem to be “dead” and I’m trying to figure out why. I've reviewed pricing/availability settings, listing description and photos but all seem normal. 1) 1 BDR APTThis listin... Latest reply by Emiel1

Hello everyone! I’ve been facing a major problem lately while hosting: guests smoking in the rooms despite the ban. What solutions have you found for this? And does Airbnb have any recommendations for handling this situation? Best regards from Urla, İzmir... Latest reply by Elisa

My fiance and I like to travel with our dogs and we've found it difficult to find rentals that feature fenced in yards. We have to sift through all of the "dog friendly" rentals and hope that the photos of the yards are detailed enough to show that the sp... Latest reply by Mitch511

Hi there! We live in a community where the unhoused is a big issue! As of late we have been getting a lot of requests frompeople who are first time guests! We generally give those a chance but as of late it has been proving to be a bad choice on our part!...

I’m wondering if anyone else has experienced something like this, because we’re honestly at a loss with Airbnb support right now.I’m the cohost of a new listing. The homeowners purchased the property this past spring, and we created an entirely new listin... Latest reply by Joelle43

@Joan2709 @Rebecca I am not in favor of this decision, this is further eroding how hosts choose to run their properties. With the removal of this option we are left with Firm as the strictest policy and this is not good enough (there is no Strict option... Latest reply by Jan17367