Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I'm going to be staying an airbnb in Hanoi and the hosts asked me to send them my passport or id card to them for temporary residence registration purposes. Is it safe to send a pic or should I request to do it in person cause they only do self-check-in. Latest reply by Helen3

Hello all, I am a new host. My first booking was a long stay and I had clearly mentioned to switch off appliances when not in use but i have gotten repeated complaints by the cleaning maid that the fans lights etc are always kept on. It has been a month a... Latest reply by Dilshan5

We have been hosting since 2017 and have 100's reviews reviews with the vast majority very good. But as long term hosts we know that it is impossible to please every single guest even thought we have always tried our best to meet all guests expectations. ...

Hello everyone , I hope you’re having a great week! The time between reservations can make a big difference. Some hosts may need a few hours for cleaning, laundry, maintenance, and restocking, while others can turn over a property more quickly. Hav... Latest reply by Carole1231

Hi all, I had a private photoshoot in Venice through airbnb last September. She said that the photos would take about 7-14days on the day of the photoshoot, but we never received them. I’m extremely disappointed for the fact that the host refused to giv... Latest reply by Mark6452

There was a break-in during a recent stay at my Athens listing.The main door was locked and undamaged, nothing was forced, and the terrace door was not locked. Airbnb investigated and wrote to me: "We do recognize this as a violation of the basic House ru...

I cannot login to my account, i still have access to the email used to log in into my account but one of my phone numbers associated with airbnb is not working no more so because of that I can’t login to my account, the email and the other phone number as... Latest reply by Mohcine15

Two review-removal requests rejected – 1-star review says “DON’T STAY HERE. IT’S A SCAM” after electricity dispute – requesting manual reviewI am an experienced Airbnb host and have managed multiple listings successfully for several years. One of our most... Latest reply by Ronaldo206

Hello. We just had our first booking in our apartment that is connected to our home.After confirmation, we were asked if we would allow a support animal even though our rules say no pets. She also said it would be kenneled when they were away.We have fami... Latest reply by Elisa

Morning I dont receive my payment from AirBnBThe app shows payed but nothingBanking details everything is fine.How do I fix this problem? Latest reply by Elisa