Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hi everyone, I have a request to stay at our place (three night). The person’s most recent review notes that there was a strong marijuana smell and they left five bags of trash in the place. We don’t allow smoking at our place, and the trash issue is a ... Latest reply by Kitty-and-Creek0

Hello everyone,I manage a portfolio of vacation rentals in Santorini under several listings. Until recently, the Hosting menu had a Reservations page (hosting/reservations) that showed every booking with filters for Upcoming, Completed, Cancelled and All,... Latest reply by Enrique979

هل هناك طريقة للحصول على ضيوف لمسكني في أقرب وقت بدون الانتظار، والسكان يبدو كل الوقت فارغ ___ Is there a way to get guests for my place as soon as possible without having to wait, since it seems to be empty all the time? [Google translation added b... Latest reply by Emilie

I’m an experienced Super-host seeking assistance from an Airbnb Community Manager regarding a review-removal case that has already been denied through the standard process. I am not requesting removal merely because I disagree with the guest’s review or r... Latest reply by Kyle1202

Please consider before booking with AirBNB!!! They are designed to keep your money, much like the time share business. This is the first time that I had used their platform. We will stick with hotels next time that are legit, and never book with an AIRBNB... Latest reply by Mike-And-Jane0

Hi there,We’re reaching out as we still haven’t received payment for our past four bookings, which now spans a period of over two months.We’ve spoken with several Airbnb representatives and unfortunately have been given different information each time. We... Latest reply by Emilie

we stayed at an airbnb with 160 reviews and the place was rated as nearly 5 out of 5.when we got there we found a badly maintained apartment, poorly functioningplumbing. cleaning was something they had apparently never heard of:the fridge gaskets were B... Latest reply by Josie248

Since Airbnb removed our ability to see exactly what the guest will potentially pay, I can no longer calculate accurate special offers. The numbers are all a mess in the proposed special offer area if you click their button. Really, this is a kindergarten... Latest reply by Joan2709

Hello! My airbnb is one room in my townhome. We don’t have guaranteed parking for guests and it is listed as such in our listing. The pricing also reflects that missing amenity. There are parking spaces in the community, but our HOA only limits every home... Latest reply by Helen3

I don't understand how a guest is leaving a 4-star public review but they rated all points 5-stars except value at 4. The previous guest did that as well but the overall review was (averaged?) at 5-stars.. Latest reply by Sara-And-Rob0