Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I tried to redeem a gift card on the 29th December but an I was given an error: "We are having trouble redeeming your gift card. Please contact us for help". So I contacted the support team and was told that the gift card is in their system and it should... Latest reply by Melanie1372

I bought a virtual gift card and the PIN number does not work when I try to redeem it, I paid $200 for it, support tells me system is down and to try again later but I’ve seen many posts now talking about the same issue and now I’m feeling this will be an... Latest reply by Melanie1372

Hello everyone, A recent guest who stayed for 4 days has indicated that they developed a rash after using our hot tub. They are now expecting a full refund. We are very diligent with our cleaning protocols between guests and there were no complaints durin... Latest reply by Helen3

What is the best protocol to follow if a host makes false damage accusations? We just checked out this morning and after leaving a 5 star review and getting home the host has accused us of drawing with pen on the walls, stealing a blanket and towels, and ... Latest reply by Adeline463

Hi, Airbnb hosts! I have been hosting for almost a year now. From time to time, I have received inquiries from guests who want to book a long-term stay. They seem to always ask about the surroundings of the property, like supermarkets, restaurants, and st... Latest reply by Rebecca

Help this scammer named Elizabeth is listing my house. She pulled the listing photos from an actual real estate brokerage firm. Air BNB has her as a verified host but she is NOT the owner and has nothing to do with the property. She is asking people to ... Latest reply by Rebecca

I am new to hosting and unsure how to handle this situation. For clarity, we have a very small space so I always confirm with the guests that it will be sufficient before accepting bookings. Instant booking is turned off.I have a pending request that info... Latest reply by Barbara83

Our local towns bye-law, along with many other towns I suspect, specify that we must have the names of all guests staying at our STR. Isn't it about time Airbnb makes it compulsory that all guests' first names at least should be listed when booking? ... Latest reply by Bettye6

We seemed to uncover an honest to goodness software bug in the Airbnb app. Airbnb is refusing to acknowledge it, and is putting both us and the guest on the hook for it! Guest A is enjoying their stay and needs to extend for another night. They put in a r... Latest reply by Adam2138

Hello - I’m looking to book an airbnb in Madrid for the end of May and have come across this property which looks very nice and seems well priced compared to others. however, the profile raises potential concerns as it is a brand new user with zero revi... Latest reply by Bhumika