Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi Everyone! My name is Vilma and I'm a new host on here. Launched my listing two months ago. I have a question regarding a guest that broke my rule of no smoking. They stayed for 5 days and smoked inside the house. My cleaner alerted me and our home wh... Latest reply by Rebecca

It will be a LONG time before I rent again from AirBnB!! Just returned from a two-week family vacation in Europe and we booked multiple rentals with AirBnb; of the 4 places we had one BAD property. The host showed two separate listings as one unit. We wer... Latest reply by Mike-And-Jane0

Hi there, I’m new to hosting in the past 4 months. Up until now all my guests have been very easy going and respectful of the house. my last guest had contacted me during the stay saying the toilets weren’t working. I sent my maintenance guy over to th... Latest reply by James3814

my recent guest cause some damages to our built in bbq and I will be filing a claim amonsts other issues. Do you wait until the 14th day to file a claim to prevent them from retaliate with a bad review? Latest reply by Bhumika

Good afternoon everyone! I’m a new host, just one month hosting and I’m getting a few random requests for booking, I’ll paste one of the messages to see if you guys can help me because I don’t know what to do. Tell me what you think please. first message:... Latest reply by Bhumika

Hi,im fairly new to Airbnb hosting. I have had 2 hosting. The first I was paid immediately after the guest checked out. This weekend so had 2 guests they checked out Sunday morning. So far I cant see a payment. Latest reply by Paula

Hello, I rented a property for the month of July. On the first night of my stay another resident threatened my life and that of my pet. It was bad, truly horrible and I left. I just did not feel safe at all. Airbnb personnel refuse to refund me for the ... Latest reply by Lorina14

Hello, it is in the 110's F here and we are hot... hot... hot!!! We have noticed that the bookings have slowed down. Has it slowed down elsewhere? Thanks, Kim Latest reply by Bhumika

I need help’ I paid 1.5k for a Airbnb in Honolulu, which is half of the total amount. The other half was to paid two weeks later. The host and Airbnb are giving me the runaround. They said I canceled for not making partial payments, and that the system ca... Latest reply by Bhumika

WARNING OTHER HOSTS of this scam, which tries to get you to click on a link within messages in the Airbnb app. I recently pre approved a booking request and had a brief message conversation with the ‘guest’. I have been a host for 6 years and thought an... Latest reply by Bhumika