Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Does anybody else have a problem with getting Airbnb to remove retaliatory reviews? We has a guest leave a one star after cancelling their reservation and I decided to uphold the cancellation policy. Even in the review she wrote this is why she is giving ... Latest reply by Brittany533

I had a guest complain that a glass-topped table on our porch was "dirty." We are in the middle of winter and though I wipe off the surfaces on the porch between every guest (or every other depending) snow, rain, and dirt can blow onto them. It is an outd... Latest reply by Dahlia27

Has anyone ever dealt with guests leaving their unit in their underwear? Latest reply by Brittany533

Hi! I added gift cards to my account totaling $2,950 to book a stay. I'm trying to book a stay but keep getting "Something went wrong! Please contact customer support for assistance". AirBnB has claimed that I cannot book private stays only hotels, I try ... Latest reply by Helen3

This profile is a fraud. She asked multiple of her friends to pay for stays and write reviews without actually staying. She then paid them back outside Airbnb to generate leads. In the U.S., she stole credit cards and was sued multiple times in court and... Latest reply by Helen3

I just read an email from Airbnb about the policy regarding animals. After having my last guest sneak in a pet - he claimed was an emotional support animal without documentation and then admitted it was not an emotional support animal. He was a former... Latest reply by Craig912

My current guests booked for 7 nights for 4 people. On arrival they are actually 5 guests. They didn’t disclose this. I asked airbnb what to do they said to make a request for the extra guest payment. The guests declined. Now they want to leave early and ... Latest reply by Kia272

My property is in city of Los Angeles with the regular permit that allows 120 nights of short term bookings per calendar year. To date, I have 112 booked nights on my calendar for 2024. However, on the day I applied for the extended permit with city of Lo... Latest reply by Mike-And-Jane0

Hello hosts, I'm seeking advice on managing extra discount requests as my guests wanted to cancel 2 days after the checking-in date. Their reason is that there is some noise and no privacy due to the construction around. My listing clearly describes that ... Latest reply by Joan2709

Hi allAn up and coming guest who may stay for 3 months, wants to change the address on his Sky account to mine while he is staying with me.I know nothing about and do not have Sky so am very unsure about this. My main concern obviously is that somehow I w... Latest reply by Lorna170