Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Our area has a winter storm warning and travel should be restricted to emergencies only- so my guest wants to cancel which is fine, should I refund her in full or give her a credit for future booking? Latest reply by Judy1029

It seems AirBNB is training their customer service representatives to give customers the run-around and ignoring them until they grow tired and quit instead of helping resolve any real issues. I recently booked a trip on AirBNB for a listing that was list... Latest reply by Philip3527

It doesn't matter what browser I use the system will not allow me to type into the spot wheremy email goes. Anyone else having this trouble? Latest reply by Rebecca

We've received an email from an Airbnb place that we've never actually stayed, only inquired about almost 5 years ago. Why are hosts sending unsolicited emails. Really NOT cool how can we get emails like this to stop? Has the owners account been hacked?... Latest reply by Rebecca

Hello everybody, I received a payout for a booking from Airbnb with 90$ deducted. This deduction was for a cancellation I apparently did for another listing from 5 years ago. I haven't hosted since and don't have this listing anymore. I obviously can't re... Latest reply by Rebecca

Hello everyone, If I receive a two-night booking, I am currently asking guests if they would like to stay a third night for half price. Is there an easy way to amend this booking which has already been paid for as I amended a booking yesterday and filled ... Latest reply by Joan2709

Good morning ! I agreed with a host to reserve a house in Africa for my small family (2 adults 3 children). Everything was agreed. When I try to book, I get a message from Airbnb saying it is impossible to book because there is a risk of an unauthorized p... Latest reply by Bhumika

I'll start by saying I am not an Airbnb host, I have never been a host, I do not own any property. I live in Airbnbs full-time (60+) and am on the app multiple times a day looking for my next rental or communicating with a host. Every time I open the app,... Latest reply by Paula

Airbnb is allowing from what we have noticed Double Dipping. It is mainly only big time property management Companies hosting on Airbnb Platforms. What is happening is Guests/travelers cancel a reservation and they are not AT ALL entitled to a refund! EVE... Latest reply by Paula

So I tried several times to book a trip. If I link to my bank I save 532$ on the booking but after several calls to my bank and Airbnb Airbnb just said use your debit and lose the savings. the problem is within the system. the system makes an inquiry c... Latest reply by Sophia