Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hello, fellow Superhosts! Does anyone use a special checkout message encouraging reviews and explaining the ratings within AirBnB? My booking decline significantly during winter so each review matters significantly more this season to maintain my superho... Latest reply by Frances3408

Hi Fellow Hosts! I’m new to hosting and wanted to gain your knowledge regarding exceeding house occupancy. We have guests inquiring for events like weddings where they want to have guests over beyond the house occupancy (including the visitor allowance). ... Latest reply by Fareeha1

This afternoon I’ve tried booking a home for next weekend, and was denied. Apparently, I’m on high risk? I’m not sure on what that even means. I’ve only book twice and had great experiences. I don’t know why I’m being denied on booking? Is there someone h... Latest reply by Paula

So this is interesting. I just had an 8-person family DENIED by Airbnb to rent my place. My listing accepts up to 10 people but apparently, Airbnb flagged them as a "potential party" and even after I sent him a pre-approval for his rental, and we BOTH con... Latest reply by Juan5497

A guest wants to book every slot from sunday to thursday for 4 months. is there a way to allow him to do this as one trip and one payment? Latest reply by Louis2787

I have a request for next summer and the client asked if I could book not using Airbnb so they could avoid the fees. I said no and reported the request. However, they still want to book. That is not a problem, however they have never booked with Airbnb... Latest reply by Joan2709

I just want to inform everyone of a scam on Airbnb that just happened to me. Airbnb has not been helpful on this in the slightest. It converns reservations that can’t be cancelled. Basically I reserved a stay that was not refundable which is fine because ... Latest reply by Shelley159

A guest left a five-star rating and a great review. This guest has also ruined the kitchen table. Once I filed for damages, the guest was allowed to remove his review. This is completely unacceptable. As hosts, we can never remove a review once we leave i... Latest reply by Daniel13789

Hi all, I had a family of 4 show up Friday evening. I had written to say welcome and pls lmk when you arrive safely. I didn't hear anything so the next day checked my disclosed security camera on the front porch.I was surprised to see a dog walking in a... Latest reply by Maggie46

Twice in the past month Airbnb has sent me requests for dates that I had BLOCKED because I was using the condo myself.... Three weeks ago on my phone I received a request for a date I had BLOCKED because I was using the placeThis morning again the same th... Latest reply by Quincy