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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

Recently a property in Vida Marina Dubai claimed for Sofa stains on the balcony and floor towel in washroom right after I had given my review (positive). We did not cause the balcony sofa stains because we did not use it but I agreed to pay for the towel...

This is message for Airbnb. I'm a super host based in Ireland. I recently booked a house in Pollença, Mallorca for a week. When I look into extending the booking it wants to charge me almost €40 extra per night. We have paid €260 per night for a week long... Latest reply by Oonagh8

I had an issue with guests after neighbors called me that they can not sleep for two nights.I came to the apartment and saw a total mess , 100 bottles everywhere they where throwing eggs around the apartment it was a total disaster .I called airbnb and as... Latest reply by Joanne246

Hello, I have a guest that wants to cancel his reservation 1 day prior to arrival (he booked with us 3 months ago) as he has acknowledged he made a mistake on his scheduling dates. I have a strict cancellation policy and per my policy, he isnt entitled to... Latest reply by Alicia753

Two weeks ago during a scheduled, monthly maintenance visit to my apartment I was dismayed to find my newly renovated apartment was being treated terribly by my guests. ( The guest actually picked the time for me to see the apartment so no surprise to t...

How do Superhosts handle changes to a reservation after the guest arrives? In particular, cancellations of nights. Do you charge the original fee? Do you apply a discount? We do not want to be taken advantage of but we want to be understanding. Latest reply by Angela3842

I have a guest checking in on Friday and checking out on Sunday. I want to do some work inside and I will clean it. How do I cancel my cleaner for that day. So he can resume the next stay. Latest reply by Bhumika

I am unable to submit a claim for trip cancellation, and AirBnB technical support and Generali are only able to point fingers at each other. In managing my trip, I can clearly see that it is cancelled. Note: I got a partial refund through AirBnB's normal... Latest reply by Emily2154

My current guest who's been a challenge due to not disclosing her 3 children at the time of booking, just phoned me from the hospital where she just gave birth to child #4. I couldn't tell she was expecting! She wants to cancel the last 4 nights of he... Latest reply by Rebecca

Dear All, I am so stressed today when after 9 days of departure, landlady raise a claim of 900 GBP blaming stained walls. This is so depressing. We were all responsible adults and my mother visited first time to UK. We left the property as it was given t... Latest reply by Rebecca