Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Once again we have been penalized for a mistake made on our site. I have already complained about your response to a necessary cancellation made by a guest not by ourselves because you allowed a one night booking when our policy is for a minimum of 3 nig... Latest reply by Helen3

Great example of Airbnb customer support. Maybe anyone has an idea how to deal with this. 1. Airbnb client arrived and reported smell in apartment to Airbnb customer support. I arrived to the unit with head of the cleaning in 20 minutes however the client... Latest reply by Marie8425

I am having the same problem with a gift card. I have spoken to 6 different customer service people who just give me the runaround. but Im not giving up. So far they have claimed that the gift card was already redeemed (NOT SO) and its Pavilion's problem,... Latest reply by Sandi284

My last guest experience was too bad that I'm considering stopping hosting! Our central heat stopped working so I purchased $300 worth of space heaters for the guest to use which was more than adequate to heat the 800 sq ft apartment. She decided it w... Latest reply by Tami1

This is a new one. Have been successful airbnbing our Crete house by the sea since it was legal. However, the Greek government over the past few years have insisted upon our accountants having: 1) exact amount of time guest stayed2) exact amount of money ... Latest reply by Kitty130

I don't want to see PART of the price, I want to see the price including all taxes fees and charges. How can I select "book" when I haven't even been total the total fee I'm up for. When will the pricing on Airbnb become transparent? Latest reply by Joelle43

Hello everyone! Has anyone else noticed an uptick in a very specific request from potential guests for you to send them a video of the listing before they book?At first I thought it was someone being overly cautious, but still told them no (we keep our li... Latest reply by Joan2709

Hello, I recently stayed at an Airbnb property (First Time Booking With Airbnb) with my family, and we experienced a severe bed bug infestation. We woke up covered in bites, and after inspecting the room, we found clear evidence of bed bugs. I immediatel... Latest reply by Alicia753

Hi everyone, When traveling, it's usually common for guests to encounter unexpected situations or change in plans. Whether it's a delayed flight, transportation issues, or arriving earlier than expected—these circumstances can leave guests needing a ... Latest reply by Lorina14

Zdravo, Nisam dobila novac od gostiju koji su boravili u mom apartmanu. Moje pitanje je o čemu se radi i kada cu dobiti novac ? Google Translation added by Community Manager: Hello, I did not receive any money from the guests staying in my apartm... Latest reply by Alex