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Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Recently I was blackmailed by a guest for a good review. The guest sent me a recording via WhatsApp complaining about the room she was renting in our house.This is a house that we run as an B&B with good reviews on Boooking.com, but from November until Ju... Latest reply by Yosune1

I received a message that a guest who has moved in a week ago has not paid Airbnb . Got an email from airbnb stating they are not liable if guest doesn't pay? Huh? How is this possible? Please advise..... Latest reply by Helen744

Hi, I had a guest who demanded a refund with no grounds to do so, both ourselves and Airbnb rejected the refund request. He then left us a retaliatory review, which Airbnb immediately has taken down. I wonder, can the guest leave a new different review ag... Latest reply by Iñigo36

It's my first time using Airbnb, I will be traveling with my family to Gilan in two weeks and I was looking for a place available to stay. Latest reply by Till-and-Jutta0

Hi and welcome, its wonderful to be able to make a difference and give somone that special holiday that they may have been looking forward to for months. I wanted to rech out to all hosts in Kerala, there are lovely people doing this business, and I alwa... Latest reply by Helen744

Good evening I've received an email and SMS from exchange4free, regarding my air bnb payment. I am a new host and still learning as I go along. In the email and text a link was sent requesting for me to sign a mandate. With so many fraudulent activities h... Latest reply by Bhumika

Urgent Latest reply by Bhumika

I love being a host and having properties on airbnb. Today a 3 star review was left based on external circumstances that were ENTIRELY out of my control & were not reflective of our listing but our neighbors dogs. Why is there a policy if when someone vio... Latest reply by Dawn241

Has anyone comped someone's stay? Our guests had an unfortunate event occur while at our home and it was very stressful for them and we don't want them to be charged. Any idea how we do this? Can we contact Airbnb directly, do they have a phone number so ... Latest reply by Dawn241

Hi All, I'm desperate for some help! I have been unable to get any resolution from airbnb support or its engineering team. Its being escalated finally today to a supervisor. I am still waiting for a call. I have been listing through airbnb since Septembe... Latest reply by Paula