Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

A couple of days ago i got a request from "A" who had 49 five star reviews. But when i actually went into the reviews, i could see the star rating some hosts left that were pretty awful for cleanliness, communication etc, and by delving a bit deeper, had ... Latest reply by Pete28

Hi. Just wanted to pass on a possible criminal in the area. Last week this individual pulled into my yard. No cars in driveway looked like no one home and came and took pictures of my video surveillance cameras and left. Police report with videos and ph... Latest reply by Chantal1053

I have been getting many booking requests daily now in Chinese, asking very odd questions and requesting to book, I have delt with this in various ways, trying to communicate with the guests asking more questions, there is never a reply, if you accept the... Latest reply by Susie351

Hi need help to get the booking Latest reply by Alex

Hello, The reservation I just made is making me nervous. It looks wonderful and the price is right for the house. The three reviews were good. This is my quandary-I looked up the address on google maps and it showed a house two lots down. Zillow showed ... Latest reply by Judy1091

My guest texted me yesterday asking extra people to come spend the night with her. That will go over the limit number of guest therefore i moved the conversation to Airbnb platform for clarity and honesty. Especially when she checked in to be there alone ... Latest reply by Tyler637

The camera is outside the unit, It is a ring camera even though it comes with a microphone I only have it to see the outside of the units pointing at a hall to make sure is clean and well maintain since I'm overseas, guest said he felt that it was intrusi... Latest reply by Joan2709

I do not want to share my id or face in digital form. Latest reply by Kia272

Hi there, I had a booking for 1 night (26 December 2024) for 4 adults, and I was feeling unsure about the guest as they had no reviews. I tried to contact the guest on multiple occasions, but they did not respond. I messaged the guest that if they do not ... Latest reply by Helen3

Hi guys! We had a guest arrive 2 hours BEFORE check-in, stay for 2.5 hours and decide our place wasn’t what she expected. She therefore canceled 30 minutes after the set check-in time and is now asking for a one night refund for the second night. ... Latest reply by David13024