Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Any hosts using Lodgify or Guesty? If so, I'm interested in hearing what you're doing to bolster bookings Latest reply by Elisa

I wanted to share a very frustrating experience and hear your thoughts - and perhaps help other hosts avoid the same trap.Recently, we had a group of guests who broke not one, but two hair dryers during their stay. We have photos of the damage, including ... Latest reply by Adelline1

Hi everyone, I'm Zhuma, a Bai national minority girl from YUNNAN, a western province of China. In my hometown, my family has a very beautiful courtyard in the countryside, and we want to rent it. We do have a business license. But we don't know how to dea... Latest reply by 仙玉0

We recently got back from our family holiday in france - mum, dad, 2 young children and grandparents. Left the accommodation as we always have, clean and tidy. We have excellent personal reviews from the last 10 years of using air bnb. Unfortunately, our ... Latest reply by Harriet194

Hi there, I'm starting a new airbnb and there is a lot of security in my building. Question - If my guests are rowdy I will hear about it from the neighbours and the board. I would like to clarify the airbnb rules - if people are breaking the house rules ... Latest reply by Kevin3870

What does it mean when you get an email from airbnb Saying that "your guest is waiting on your review" before the 14 day review period is over? Does that mean that the guest has already left you A review? or is airbnb simply asking you to review them? In ... Latest reply by Emilie

Hosting Tip: How to Delight Your Guests, Support Local Businesses, and Save the Planet One of my favourite ways to surprise and delight guests is to share local tips that help them have a great time and do good while they’re here.A brilliant example is t... Latest reply by Helen3

my card was used by another person we don’t know. They booked a reservation in Albany NY under the name ** as we can see from the credit card receipt. This is an unauthorized use and charge and Airbnb claims it was a family member or friend that used the ... Latest reply by Rebecca

I am travelling to Dubai, and host requires passport copies of all guests to upload to government portal of tourism. Is that true? Latest reply by Emilie

Very stressed. Had booking this weekend just goneLast Thursday I received email from host asking me to send security deposit direct to private bank account. Knowing this is Against policy I reached out to air b&b support who said raised urgent response w... Latest reply by Joelle43