Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hello,I recently had a terrible experience with an Airbnb stay due to a bed bug infestation. I immediately contacted Airbnb support and provided clear proof, including photos of bed bugs on the bed and bite marks. Despite Airbnb’s AirCover policy, which c... Latest reply by Joan2709

Guests screwed a banner to our wooden entryway artwork. Screwed as in drilled a screw into wood. Is it destroyed? No. Is there a screw hole in it, yes. Is it a disrespectful and unconscionable act? Yes. It is a large piece of art made by my husband. What ... Latest reply by Joan2709

I have been try to book a spot for almost two weeks and I continue getting the same message “payment cannot be processed” I have used multiple card I have used PayPal , I have used Apple Cash, I’ve used PayPal but I get the same error, I even called my ba... Latest reply by Rebecca

I let a guest cancel a date so I could change his reservation dates...I told him I could refund his cancellation fees but how does that work? I haven't received any money from the booking yet but this is what he said:"We were refunded 211.81 of the 656.13... Latest reply by Emilie

How do I get a guest to alter the amount of guests from 1 that is now, to 6 +2 children which is the true amount? Can I do this myself? Latest reply by David12693

Kiraladığım evin sahibine giriş yapmadan 2 saat önce bana farklı bir yere ve kötü bir ev gönderdiğini ve kiraladığım evin gezmeta olduğunu ve bu yüzden daha uzak bir yerden daha kötü bir evde kalmayı istediğini söyledi. Airbnb yardımı arıyor, kimse cevap ... Latest reply by Emilie

Hi. I arrived today to check in to my reserved apartment in Nice only to find it had not been cleaned. Dirty floor, kitchen, bedsheets, and towel. I called your helpline and they made the suggestion to find us an alternative accommodation. I have since wa... Latest reply by Emilie

Hi I am writing to you as a host with concerns about reservation, where the guest stayed at my property from February 18th to 22nd. On March 3rd, I received a notification on the app indicating that this reservation had been canceled and that my future pa... Latest reply by Emilie

Last month, we had a guest who was difficult to deal with, even from the moment he booked. He wouldn't send copies of his ID which we require, because security in our building requires it in advance for anyone entering the building. We went back and forth... Latest reply by Kenchy0

I can not find the code for the $100 bonus coupon Latest reply by Bonnie587