Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I’ve just had a cancellation from booking.com but I cannot edit the note I made previously about this. The note feature appears to have disappeared in the most recent update (which is not an improvement) and the function has disappeared. Has anyone had an... Latest reply by Joelle43

Has anyone been able to reserve a listing without paying taxes? The support were really not understanding tax exempt status. Eventually got this response - "However, I’d like to clarify that the taxes are automatically calculated by our system.Unfortuna... Latest reply by Amanda3206

Is there a way to also see the service and cleaning fees while you're searching? Some hosts charge a ridiculous cleaning fee that could be part of the decision in choosing a place. Latest reply by Karen114

Hi all Unable to add notes to calendar on mobile app or desktop, can anyone help? Latest reply by Joan2709

good day! I'm asking help regarding my hosting account. I can't access it. What should i do? Thanks for the immediate reply! Faith Anne O. Ching Latest reply by Patricia2526

I followed their process for appealing a review, not only are these 2 reviews clearly retaliatory if you read the conversations but they contain provably false facts (ex: one of them says I have no lock, I have a lock, I can prove this with a video). I e... Latest reply by Lorina14

I am VERY UNHAPPY that the notes feature is now gone from the airbnb calendar. When blocking off dates, I like to reference why they're blocked (for my own use). Now, that note feature is gone. They have also made it so you can't reference previous ... Latest reply by Mardi15

I'm a relatively new host and it was my first time requesting Airbnb to help remove a retaliatory review from a guest. Airbnb rejected my request twice without providing any sort of explanation why they would not remove a retaliatory review. I accepted a ... Latest reply by Natasha740

Hi I have an own website where people can book - https://jeanne-dusschaut.be/ - and also on booking.com. The calendar from booking.com is perfectly synced with the one from Airbnb in both directions. The one from airbnb is also perfectly synced with the o... Latest reply by Joan2709

Hi don’t know where to start with this but I recently went away for 3 nights at a private house however during our stay the host was coming into the property each time we had gone out everyday. We had asked him if he needed to come to please let us know s... Latest reply by Helen3