Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hello, can someone tell me if they have experienced this. It is my first time ever trying to use air bnb. I was looking to stay in a location for 2 days, it would have been me, my 3 boys who are 6,6, and 10 and their dad. I was attempting to book, one pe... Latest reply by Tolanda0

Hello, A potential guest is looking at our airbnb but they found out its an hour from where they are going. They are going to Lillington, NC. Does anyone know a host in that area? Thank you Latest reply by Sophia

Is it possible to block a date for checking in, but allow guests to book through that date (i.e. Block Thanksgiving Day from guests checking in, but allowing guests to book a stay that is before thanksgiving day and is inclusive of Thanksgiving)? Latest reply by Rebecca

Hi I have booked a saty 6 hours ago and the Host just now has said it's not available. What is the point of me trying for hours to find the perfect spot for the reservation only to be not available??? Please fix this! ThanksSteven Latest reply by Rebecca

If we issue a refund, it’s unlikely we’ll get another booking. So we’d be out $500. I’m not inclined to issue a refund, but I also don’t want to run the risk of a bad review for simply enforcing our chosen cancellation policy. And then I also don’t want t... Latest reply by Rebecca

Hi, We just had our very bad review of 1 star in our property after hosting for around 10 months and having straight 32 reviews with all 5 stars. We had an inquiry who requested to have an advance visit to check the house because according to her, she nee... Latest reply by Marie8425

My current guest messaged me and said the window’s screen net’s balcony fell. It was completely working before. My question is should I report to Airbnb now? Or wait for them to leave a review first. Latest reply by Paula

Hello, Could you please delete the ad for the apartment I was renting because I have sold it. I no longer own the apartment. Latest reply by Shelley159

Am relatively new to Airbnb and have not had this circumstance before now. A guest wants to extend 2 additional nights, requested on Airbnb, but when I tried to approve, got a message that the reservation had been completed; and need to create a new one.... Latest reply by Tammy691

Hello, all! Brendan is his first name. He has a 5 stars rating, but I am sure he never had a long stay with his previous hosts. He spent 4 months at my place. The first month was great. It took me about three months to realize that I was dealing with th... Latest reply by Mike-And-Jane0