Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

What do you think about this? A guest asked me for my valid ID for their company’s booking requirements, and it’s my first time experiencing this. Latest reply by Elisa

  Hello everyone ,I hope you’re having a great week! Hosting guests who travel for work offers unique opportunities and challenges. These guests often value comfort, convenience, and a quiet environment where they can relax after a busy day. Providi... Latest reply by Elisa

Hi community! My name is Shirley and I am new to hosting.My apartment is a separate space in my family home in the suburbs of Toronto. I'm both excited and nervous! I've invested a lot into making my lovely retreat and now it's out there in the AirBnB wor... Latest reply by Elisa

In the past when I have had a clear-cut case of a guest breaking airbnb's rules, I have 99% of the time been able to have the review removed. Recently, this has not been the case. The AI they started using to remove reviews NEVER removes a review and noon... Latest reply by Tamara876

On 11-20-205, I searched on Airbnb for accommodation for 8 adults and 4 children. Airbnb’s search results displayed a listing that appeared to be a home or condo with 3 bedrooms, each showing 2 queen beds. There was no clear indication in the main listing... Latest reply by Helen3

I heard about this temporary phone number plan and I'm wondering if this is for the entire United States? If it is, how did it show up in your bookings, etc.? And if it's not for the United States, where and why? Latest reply by Joan2709

I've been with Airbnb a couple of years now but often you don't find out that something is a problem or not working until it rears it's head.So I have now found out that should a guest need/want to amend the dates of their booking last minute for any reas... Latest reply by Rebecca1603

Had a notification for a change to booking date. The booking was for next week, and the guest wanted to transfer booking to next year. I had an option to 'accept' or 'decline' the change in date. I was a little put out as it was so last minute, but I acc... Latest reply by Rebecca1603

I recently had a guest stay at our property and trespassed on my neighbor's property. The neighbor reached out to us and advised they were going to call the cops. We called, texted, and messaged through the airbnb app. The guest ignored all communication.... Latest reply by Madeline232

Hi everyone, I'm looking for a good, flexible cleaning service in the city (Vienna, Austria)- with decent prices. I'm tired of those who never show up on time/"get sick" all of a sudden.. Any recommendations? Latest reply by Urooj4