Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

I am now already in a +10 day discussion with Airbnb on an issue of available days that are being switched to ' not active' in the calendar, at a frequency of 1 per day, every day. The Airbnb manager and VRBO ** is ignoring the seriousness of what's goin... Latest reply by Helen744

I booked a house in Niagara Falls [Reservation# ***] for Apr. 29 – May 1, 2023.The homeowner refused to deliver the house at the due date.As a result of this refusal,1-The homeowner suggested an old, smoky, moldy house. We could not breathe in the suggest... Latest reply by Helen744

The case manager from the Airbnb "Safety Team" doesn't reply to me and when I call Airbnb they say only the case manager assigned to me can help me. What are my options? I'm really at a loss here. Latest reply by Casa927

Hi there, I’m hoping someone will be able to assist me. I have a guest who would like to stay in my property commencing tomorrow. The property is available and the calendar is free. I am wanting to provide a ‘special offer’ to the guest however, I’m unab... Latest reply by Joelle43

I just made an account today and was planning to book this house I had my eye on for a while. When I tried to book it, it said i it couldn’t because of party risks. I have my id verified and everything what’s wrong then? I need to know how to fix this asa... Latest reply by Mike-And-Jane0

Over the last couple of weeks there has been a flood of stories of enquieries from profiles with verified identity that are bots or fake. I've had one myself. Others report of several each day. How is it possible that Airbnb verify the identity of a profi... Latest reply by Coco-Marie0

I booked a house in Niagara Falls [Reservation# **] for Apr. 29 – May 1, 2023. The homeowner refused to deliver the house at the due date. As a result of this refusal, 1-The homeowner suggested an old, smoky, moldy house. We could not breathe in the sugge... Latest reply by Saeid12

I booked an Airbnb for a 3 day vacation (booked at 11:30am), arrive Monday, check out Wednesday. When I booked, I messaged the host expressing my excitement to be able to get to the beach this year. (background: it is our "baby moon", and we haven't been ... Latest reply by Helen744

Rezervasyon hakkında karşılıklı bilgi alışverişi yapalımmı - Shall we exchange information about the reservation? Google translation added by OCM Latest reply by Paula

Αν κάποιος μείνει στο σπίτι και ενώ έχει φύγει δεν έχει στείλει το ΑΦΜ του τι γίνεται με το τάξις; [Translated by OCM]What happens if someone doesn't send you VAT number and VAT number? How do I report it to Taxis? If someone stays at home and while th... Latest reply by Paula