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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hello I was hoping someone could help me. We had some recent guests who personally complained a lot to me and I’m worried they are going to leave a negative review. I have left reviewing them and it is now day 13 and I am not sure what to do. Can I tell i... Latest reply by Georgina277

When accepting a booking, a guest was advised that we were having a changeover of solar panels and battery the day after they checked in. She said they would probably sleep through it. I thought it was obvious that the power would be off for quite a while... Latest reply by Marg11

I have a customer.He booked 6 men from February 15, 2024 to February 16, 2024. Today it's past the check out time of 11AM, but I can't call guests to check out on time. The customer then texted and wanted to book an additional night, but then did not see ... Latest reply by Khuê0

How do you or can you charge a guest for having a dog when you have a no pet policy after they check in? Latest reply by Paula

Hello all, I am the neighbor of an AIR BNB not the host. I am just inquiring to the community to see if what I am experiencing is normal or maybe just not the best quality from the host. Obviously, I will do my best to provide information without identi... Latest reply by Gary1337

Hi there - I have seen a number of posts about taking over an account / co hosting etc when you buy a house already operating as an airbnb. i was told that it is cleaner for the existing host to cancel their bookings with a link to my duplicate listing. T... Latest reply by Damian396

I currently have guests staying at the house. The listing discloses "security cameras on the property" and the guest book in the house states it at the very beginning of the information so there are no surprises. And of course, outdoor cameras only. The ... Latest reply by Bo50

I am hearing of folks having their properties changed to Instabook without the host permission. This just happened to me at the end of 2023. A couple did an instabook on my place in Maine for July of 2024. I never authorized this. I complained to Airbnb a... Latest reply by Paula

Please anyone can help me ? that's so adverb!!! Latest reply by Peggy407

Many guests cancel reservations beyond the cancellation date for reasons that don't rise to the standards necessary to receive a refund; perhaps their plans change, they become ill but did not take insurance, or they're unhappy with the property. The curr... Latest reply by Shannon151