Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

We recently experience a large storm in WA state. High winds and terrible damage. Another storm is scheduled to hit tomorrow. Not as severe, but with all the existing power outages I wanted to ask my guest arriving Saturday with three children (single Mom... Latest reply by John7560

Hello everybody, in Morocco, the law requires a marriage certificate to allow a Moroccan couple to share the same hotel room or same apartment, including Moroccans with dual nationality. This law does not apply to other nationals. Also, a Moroccan lady is... Latest reply by Brian3432

I had a situation today where the guest showed up at the house about 90 minutes early, while the housekeeper was wrapping up and before the door code went active for a 3PM check-in. They were outside for about an hour and showed me on their phone they ha... Latest reply by Mark4454

I have an upcoming booking for a two-day stay. The parents were coming to our town for a college family event. The event has been canceled, and my guest will only receive a partial refund. Is there anything I can do to get her a 100% refund? I prefer not ... Latest reply by John7560

Hi all, I've been using plug-in air fresheners in my Airbnb for a few months. They don't last very long, so I thought I'd get your advice on what might last longer. However, after a quick search, I see that some of you don't recommend them at all, and I ... Latest reply by Catherine3735

Thanks for everyone! I am SH, Lee from South Korea and living in Seoul. I am currently supported host, who have pensions in Gangwon-do.And pensions located very calm lakeside and forest in eastern part of Korea. I like reading books, documentary movie and... Latest reply by Paula

Is there any way to pause the listing for a few days?And how do I change checkout and check in time? Latest reply by Paula

I'd like to confirm a booking. However it says there's an error on the hosts calendar therefore I can't book. How do I message or contact the host if the hosts details are not made available without a booking? Latest reply by Shelley159

I was wondering how to update my guidebook. One of the restaurants that I had in my guidebook recently changed names. I cannot get it to come into my guidebook with the new name. Every time I enter in the address of the place the old name shows up. Is the... Latest reply by Rebecca

Hi Airbnb Community,I’ve added a booking widget to my website that’s supposed to sync with my Airbnb calendar using the iCal link. While the initial import of availability data worked, the widget isn’t updating when new bookings are made on Airbnb. This h... Latest reply by Joe3792