Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hello! I just had a guest message me stating he wasn't able to pay his remaining balance and asked if there was a certain time that the payment will go through? I looked it up and didn't really get anywhere except for the help center saying he would have... Latest reply by Helen3

How do I adjust a current rental reservation to one night? Latest reply by Jennifer3596

Hi there. I have a guest asking to cancel and rebook their stay for a shorter amount of time (as opposed to doing a trip change request.) He said that Airbnb still charges the original service fee even if he’s staying for less time. Can anyone confirm if ... Latest reply by Helen3

We booked a 5 bedroom house for a family get together several months in advance, purchased airline tickets and pre-paid rental cars. Then 32 days before our trip the host cancelled our stay because our host overbooked. She offered an alternative propert... Latest reply by Jim2307

I had a gas leak with evidence and proof while in Mexico. Airbnb won’t refund me or remove the host listing. ** Who do I need to escalate this to because Airbnb is not taking this seriously. **[Personal details removed in line with the Community Center ... Latest reply by Mike-And-Jane0

I could use some advice in regard to my first guest issue. We've had the rental for about 7 months now, and it has been wonderful. This guest did not start off well, prior to booking he asked for a discount for "staying multiple night"-his 3 night sta... Latest reply by Mike-And-Jane0

I have two guests coming in a few days. One of the guests contacted me initially with no reviews looking to book for he and his friend on a weekend night. They are quite young, it's a room with one bed. I decided to decline based on lack of reviews. Then... Latest reply by Lorina14

Hello community, I've read some people really had problem with the customer service and I want to know if some people find a way to have better service? A host rent me the entire apartment but the bedroom and the neighbor is only separate by a door with n... Latest reply by Lorina14

Hi, l have a reservation waiting to accept or decline, I've got 10hrs to go before the 24hrs is up, I've sent 2 messages as we have a working farm and need to access the area around the house, the booking is for 40 days from a man in US for his daughter, ... Latest reply by Mandy515

i have been having a lot of damaged sheets & towels lately, & when i mention to the guests that they will need to pay for them, a number of times the respnse is: "if i were to stay at a hotel, they would not charge me for such damage." after a comment lik... Latest reply by Green-Collar0