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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

Hello everyone! How it looks like when guests make a reservation for her husband. Is it allowed? Thanks Latest reply by Helen3

When you pay extra for cancelation coverage, one would assume that if something arises that you would be able to cancel and get refunded. Apparently that isn't the case. I had scheduled vacation and an emegency arose at work and I had to cancel to cover f... Latest reply by Perry112

I've been constantly getting threatened by a host that I recently reserved from (7-10 october) and all this of this is after he scammed me of my money. As I arrived to the place he demanded I give him a security deposit of 200$ which I was forced to give ... Latest reply by Fred13

We have been hosting and using AirBnb for years. This week we rented an apartment in Rome, which left us very disappointed for its condition and cleanliness. Listing was described as fully renovated when it was the exact opposite. We moved out after the f... Latest reply by Fred13

Change a review that was left by host in retaliation. Latest reply by Fred13

I have paid and booked for a Home, but it was under an old email that does not exist anymore. I tried to go in and change my email address but it will not let me edit it. I had two login one on my phone and one on my computer with a different email addr... Latest reply by Julie5586

We recently stayed in an apartment in Nice. We had a nice time and left a positive review. However, the host's review suggests that we left the apartment "very dirty" and in a note to us says that next time we should him ask how to use the rubbish. We ac... Latest reply by Marianne746

My long term guest books monthly so he can have a clean done on a monthly basis. When I go in the place is really dirty with mould in the shower and the kitchen is a fright and the clean therefore takes a long time. As he books monthly, I am asked to re... Latest reply by Helen3

We have been marked down in client reviews for location. We think that this should be removed from the review process as the location of our unit cannot be moved! It is the responsibility of the guest to ensure that the location is where they want to go. Latest reply by Ian-And-Mairi0

Hi all, I'm totally new to Airbnb. One of our guests informed me that he has been hospitalized and might have to be in the hospital for 2-3 days. He said he left his keys on top of his bag for if he can't return. His check out date is tomorrow at 11am. At... Latest reply by Amy2884