Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Help!!! I have an Airbnb account that I am currently able to access and have a current booking through. I realised after making my booking that the email and phone number on my account can no longer be accessed. 1) the email is an old Bellsouth email with... Latest reply by Zwanieke0

We've been in the lodging business for 23 years. We've been here on AirBnB with four of our eight cabins for about a year and a half. YES, we are off the beaten path in rural Wisconsin BUT WE RARELY GET BOOKINGS. We've done everything the experts say to d... Latest reply by Kitty-and-Creek0

Bonjour cher hôte Airbnb, Nous sommes Jean-Louis et Pauline, un couple qui apprend actuellement l’anglais. Nous recherchons un endroit entier avec un bon rapport qualité-prix, situé à 40 minutes de Southampton Place, avec une cuisine fonctionnelle et une ... Latest reply by Alex

Does anyone know why I'm seeing that airbnb is reducing my nightly rates and cleaning fee for cancellations without my approval when my listing are listed with a "strict" cancellation policy? It's just really confusing as I like to be the one who decides ... Latest reply by Emilie

For months, we’ve proudly maintained consistent 5-star reviews and have done everything possible to create a warm, respectful space for our guests. But a recent incident has left us feeling helpless, punished, and honestly afraid to keep hosting. A guest ... Latest reply by Tawney0

I have been trying to make a booking for the hours I kept on receiving this error message Something went wrongError: Unfortunately, a server error prevented your request from being completed. Airbnb may be undergoing maintenance or your connection may hav... Latest reply by Emilie

I am renting a villa in villamoura and the heated pool option was €300 when booking. They've just increased the charge to €450 because they don't have any customers the week before me. Is this fair? Latest reply by Helen3

Whenever I try to log in on my Macbook in safari (newest OSX, last years model laptop), the log-in with google window pops ups for like a nano second, just so I see it would be there and then disappears. I checked: it is not still open and hidden behind t... Latest reply by Mareile1

https://www.airbnb.com/wishlists/invite/917fadee-5abe-405b-8339-34db8d4c5fee?s=67&unique_share_id=3edf57ac-c5c4-4965-922c-d391ac38490d Latest reply by Emilie

Hello Airbnb Family! I am still a newbie in this journey, and while I know this is very seasonal business , especially in the Caribbean, I wondered what ideas you have for when it is out of season, or slow period. Things like doing any repairs, or paint r... Latest reply by Lana1222