Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I believe there is a faulty rating system. Many of us we rated unfairly by 1 star reviews, plenty of messages in this community. It's unfair how hosts are being treated by Airbnb. The question however is: Why is it not calculated as an average of all the ... Latest reply by Jordi261

Can you check into this person that booked one of our units and then 1 min. later cancelled it. I had no problem with her cancelling the reservation. But now she is asking questions that don't really look right to me, so I thought AirBnB should take th... Latest reply by Rebecca

Greetings I’ve been hosting one month. Currently have reviews from last 4 guest of 5 stars. Guest has checked out for today, headed to space to clean & prepare for next guest. We really need a long term booking to begin to recover & move in to next proj... Latest reply by Joan2709

I've learned a lesson recently & am interested in whether my experience is shared by other hosts. It seems that someone with no reviews (but who isn't a new Airbnb signup) is almost guaranteed to be a bad guest. Since its so risky for hosts to leave a rev... Latest reply by Alex1485

I have a guest that has booked our house for spring break(mid March). I am worried about his age. In his profile pic he looks about 12. This is his first booking with ABNB. We are new to ABNB. Did not have anything in rules about age requirements. ... Latest reply by Alex1485

Hello, I don’t have any bookings for Jan, feb and March 2025 something very strange for my property. is it generalized or is it only in my area? Latest reply by Sophia

Hi, I tried to log in with my Gmail account, but it forced me to log in with phone verification code, which I can't receive... I can receive SMS from other websites easily. Then after a few tries my account was blocked for 24 hours... I'm surprised there ... Latest reply by Sophia

Dear Airbnb support, the light green color of ski lifts on your map poses a visibility challenge, making it difficult to locate apartments near ski lifts. Could you consider changing the color to red or a more visible option, please? Latest reply by Sophia

Hello, I have a need to put my high-level VIP guests in for 2 days . Our places our booked I need at least a three-bedroom 3 bath all in for $600Mon /Tuesday February 12/ 13th. These guys are professionals and have stayed with me many times. please rea... Latest reply by Mike-And-Jane0

New host here!! I am currently host and the guest needs to change his reservation. He will need to leave a week earlier than planned. I don’t want him charge him for the time he is not there. How do I go about changing his total due? Latest reply by Melanie318