Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hello, My name is Sandra. My husband, Steve and I are new to Airbnb community. We are really excited about this journey!! We are located in Jackson, TN. We had a few guest and so far so good. We recently received a 28 stay request; however, there w... Latest reply by Helen3

Hello Airbnb administrator, Thank you for your attention to this matter. I would like to report a guest who repeatedly violated our house rules, had multiple unpleasant interactions with our cleaner, and left a misleading, negative review in retal... Latest reply by Mike-And-Jane0

Hi, I have been a host for a couple of months now and had a question that I thought might get answered from this forum. My listing is a house across the street from my own that my husband and I purchased, rather than making an addition to our house. Our g... Latest reply by Paula

I’ve just had my second booking. Guests left the place very tidy but… When they left they took 2x towels a pair of nice scissors and (I think) a pillowcase! All cheap to replace but I’m not quite sure the best way to deal with it! I think they also had a ... Latest reply by Elisa

Hello Airbnb Community,I hope y'all are doing great! Last night I recieved an inquiry for a reservation from January 10- April 30, 2025. When I first recieved the notification I thought it was a little fishy because the inquirer only had he's email verifi... Latest reply by Angelica684

I have a guest who did not add Pet to their original reservation and want to add it now. There is a 50$ Pet Fee that needs to be added to this existing reservation. 1. Can I make that change under Reservation - Guest Charges - Accommodation Cost? 2. Shou... Latest reply by Tara330

How do I state that our December is our only non-refundable month? Latest reply by Steven1834

Does anyone know how I link two separate listings? The condos are across the hall from one another and would be great for large groups. Latest reply by Rebecca

Hi! What’s happening? I’m receiving bookings for less than 14 nights. Kind regards, Gabriella Latest reply by Gabriella698

Has anyone else been getting these text messages (supposedly) from @Airbnb? I am attaching a screenshot of 3 different texts I have received. The all start out by saying "Your Airbnb verification code is: XXXX." However, they have been delivered during... Latest reply by Cheryl305