Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi, I just finished furnishing a self contained unit with separate entrance, to offer to front-line workers at a discount. But now the option button on top of listings page is no longer there?Does anyone know, is this no longer an option to make a unit av... Latest reply by Jrue0

I recently had a short stay 2 nights- in an apartment. Checked in at 3pm. That evening went to use shower to shower 2 children. Only boiling hot water in the bathroom, kitchen sink and bathroom sink.had to shower in shower next to the public pool. Had to ... Latest reply by Helen744

I entered into an agreement with Airbnb, Inc. (“Airbnb” or the “Company”) regarding a reservation for an apartment in Barcelona, Spain from January 9, 2024 – April 25, 2024 (Reservation Code: **). I agreed to a payment plan, with the first payment due upo...

This was the most unusual request I have ever had and I’m so glad I said yes. A man in his 40’s contacted me saying his wife’s cancer had taken a turn for the worse and she was now being put on hospice. She was in a hospital about 30 miles from me. Their ... Latest reply by Nikola15

We are looking to book a house in Guatemala, and several of the same properties are coming up in our search results with varying price and stats on the home. The host is the same, the pictures are mostly the same, and the location is the same. Is there a... Latest reply by Gary1320

We had a family of 5 stay last week. The final evening the grandfather had a heart attack in the house and very sadly passed away that night. The guests did leave the following morning but the house needed lots of extra cleaning - stained carpets, sofa a... Latest reply by Winston90

I recently had 2 guests lie/misrepresent my communication. One outwardly lied and gave me 1 * claiming there was no contact from me when he checked in. There is a stream to prove him wrong. I responded within a minute with some.another guest gave me four... Latest reply by Joan2709

I run and clean our vacation property myself. I allow guest to only book 2 days. I block 2 days before hand and 2 days after. I do that in case I have to do extra cleaning or yard work. So, there is 4 days that are blocked off and no income. My question ... Latest reply by Fiona256

Hi Hosts, I am a guest. I am a very good guest with excellent host reviews. One instant way to make me avoid a listing is house rules that are not really house rules. For example: a house rule that states: "Therefore in order to secure this fantastic... Latest reply by R-Scott6

Hello all!I am fairly new, and have thankfully never run into this situation until now. I had a guest who's nephews dipped their fingers into a wax warmer (please don't bash me for having it available, to each their own, and again I have NEVER had an issu... Latest reply by Marci1280